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Insurance carriers spend hundreds of millions on inspection programs each year. However, researches report that 75% of insurance loss control inspections bring no actionable information to optimise losses. These numbers point that something is being handled wrong in the inspection management process. This is why inspection carriers are looking for inspection optimization strategies that can improve the risk assessment and reduce the costs of the inspection program. So how can we build up a scenario where insurance loss control inspections are bringing more value without being too expensive?

Bringing value with insurance loss control inspections

When we speak of efficiency in inspection management, mentioning digital transformation is inevitable. A lot of companies, including insurance carriers, are sticking to the old fashion pen and paper inspection model. But performing digital insurance inspections and improving the quality of the process is not a guarantee for efficiency. The digital transformation start with changing the workflow but ends with the way of thinking.

Changing they way of thinking in risk assessment

The performing of risk assessment is a process based on on-site field inspections. The goal of field inspections is to gather data, assess risk factors, record conditions for hazards or other variables that may increase the insurance loss potential. Controlling the loss potential is not very efficient when only general risk factors – like age and value – are used as risk indicators. This is where the new thinking is required to come at play.

Many large insurance carriers spend up to 3 % of their annual budgets on field inspections. Also many of them are outsourcing this process so that they can achieve cost optimisation. In other words optimizing costs of field inspections is definitely a priority.
A few years ago MSB reviewed approximately 2 million field inspection projects for insurance carriers. According to their findings only 25% of the inspections were bringing back actionable information. It means that only 25% of the information helped carriers to actually mitigate a risk by taking an action.

Data suggests that the insurance loss control inspections are tightly associated with traditional guidelines like age and value that are not always on a risk-specific basis. Looking at the 25 percent from the MSB review statistic, we can assume that the industry is spending hundreds of millions per year for inspections that are not bringing much valuable actionable information.

Optimising insurance loss control inspection programs

It all starts with the use of proper data. The detailed and pre-defined inspection checklists that aim to identify specific risks are the key to achieve this. The adoption of inspection management platform, designed for the use of insurance loss control programs is a good starting point towards optimisation. Such inspection platform must be able to provide automated risk assessment based on the data that is being gathered.

Adopting the right inspection management solution can be the key to solving the inspection optimisation problem of insurance loss control programs.

Related: The Complexity of Inspection Management Made Simple

How to implement insurance loss control inspection program?

The key word here is configurability. Your need to optimise loss control inspections? Good. Then aim for a configurable inspection management software. There are  hundreds of kinds of risks and inspection models. The inspection software must be able to solve this problem by offering a configurable solution designed for the specific needs of the insurance company. That’s why insurance carriers need proof-of-concept that will allow them to test if the risk-specific inspection approach can actually deliver more valuable data.

Related: How To Approach Cost Efficient Cloud Adoption?

How proof-of-concept helps you decide?

By projecting a demo environment designed for specific inspection programs, insurance carriers can test first-hand how the new way of thinking can work for them. This is an important insight that can help them decide if they want to put their money on specific inspection loss control software. Are you ready to change your insurance loss control inspection program? Then contact us.

If we look at the official data for non-fatal accidents at work in the EU, the statistic will show us graphs that either go up or down. Going up means more accidents at work, while going down means the opposite. More accidents means more expenses. So the reasonable question here for both  – regulators and private enterprises that are subject to regulations is: how to control the rate of work accidents and keep it down? The indirect answer is: by optimising the safety inspection program of the organisation. The more direct answer that tells exactly how to do that, you’ll find below.

The basic purpose of optimising the safety inspection programs is to ensure:

1. Worker’s safety

Keeping the workforce safe ensures the long-term stability of the company’s worker retention program

2. Good reputation

An organisation with low rate of work accidents is an organisation with good reputation. It’s an advantage and should be recognised as such.

3. No disruption of operations

The safety of the work environment improves productivity and reduces the disruption of operations. Avoiding disruptions helps company to keep their work on the budget they planned.

4. No fines by regulators

Regulations are being updated regularly. That’s why it’s important to use an inspection solution that ensures that regulations are being followed in an up to date manner. Because fines may seriously side track the company’s plan.

safety inspection software

A good safety inspection program may be divided by three components:

  1. Inspection planning & scheduling

    The inspection planning and scheduling component needs constant optimising because a good plan can improve the resource utilisation and prevent mistakes.

  2. Inspection execution

    The inspection execution component is the part that can significantly improve the speed and quality of inspections. The use of technology can transform the work of inspectors by allowing them to use pre-defined inspection checklists or just benefit from entirely digital document management system. The digital infrastructure of the inspection management process can remove the manual work that often slows down inspectors.

  3. Training

    The digital infrastructure allows inspectors to gain better visibility on inspection outcomes and therefore recommend relevant actions and training to the workers that can reduce the risk of accidents on the workplace.

The importance of digitizing the safety inspection checklists

What’s the best way for inspector to identify risks during safety inspection? By following a checklist. When everything’s written down on a checklist, the inspector has a better chance to cover all of the potential risks. With digital inspection management solution, the process can be improved even more. When regulatory bodies adopt software solutions for safety inspections, the pre-defined checklists can be easily implemented into the work process of inspectors. For different types of safety inspections can be configured specific checklists.

If we step out of the regulatory inspections field for a moment and look at the general impact of checklists, we’ll see double confirmation about their benefits. A lot of researches are pointing that checklists help experts to execute their projects more efficiently. In an important field like safety inspections, the power of checklists must be utilized to ensure the wellbeing not only of workers, but of the community at all.

Checklists remind us of the minimum necessary steps and make them explicit. They not only offer the possibility of verification but also instill a kind of discipline of higher performance.

Source: Checklists help eliminate mistakes and improve efficiency

Why a safety inspection software must have configurable checklists?

Safety inspections are complex and that’s why configurability must be a part of the requirements to any inspection management solution. A good configurable inspection software will allow regulatory agencies to configure specific checklists for each type of safety inspections – safety inspections for tools and equipment, for electrical concerns, for scaffolding, etc. Checklists are very overlooked component in the inspection programs. Their function is a gamechanger when it comes to data gathering. Because only detailed and correctly gathered data may generate a valuable inspection report. 

The importance of optimising safety inspection reports

The outcome of a safety inspection inspection ends into a report. The report has the purpose to recommend corrective actions to reduce the risks of hazards in the future. However, a report may or may not be efficient if the best practices aren’t followed.

The benefits that safety inspection reports bring are:

1. Capturing erro-free inspection data

A good inspection checklist is a key to gathering sufficient error-free data that can be exported into inspection report.

2. Real-time documenting of inspections

Recording inspections in real-time allows inspectors to capture fully their observations. The performing of field inspections with tablet allows them to capture images in the mean time and attach them to the reporting file. The image can make feedback more clear.

3. Full visibility over inspection data

The digital gathering of inspection data allows inspectors to gain better visibility over the inspected subjects. The leverage on data can make inspections more risk-focused and help not only to mitigate risks, but also improve over all compliance.

4. Make safety inspection reports readable

Big words and complex sentences have no place in inspection reports. Reports must be understandable and clear. No unreadable handwriting! Automating the generation of inspection reports based on the gathered data and collected observations, can ensure the readability of the reports.

How to find the right safety inspection software?

The choice of inspection management system  depends on the strategy that the organization is following. If a government agency is following a cloud-first strategy, then sure their focus must be on cloud inspection services. If the organization is focused at health and food safety, then they should aim at a solution that is specialised in this sector. The same applies for enterprises that want to transform their inner inspections and audits.

Two rules for preparing safety inspection research:

  1. Find something that will answer your goals – cloud-based solution or on-premise solution?
  2. Find something that will be a good fit to your use case – work safety inspections, food safety inspections, environmental inspections, etc.

Related: All you need to know about cloud strategy in government agencies

Prepare a list of requirements and start your research. Then reach out to potential suppliers and book a Product tour or a Demo session that can highlight the features that can provide the execution of the best practices we described above. The next reasonable step would be to order a proof of concept.

Are you looking for safety inspection software? Contact us now and we’ll help your select the best solution for your safety inspection requirements.

Route optimization sounds like a thing that you’d expect Google Maps to do for you. But in the work environment of regulatory enforcement and inspection management, inspectors would think otherwise.

Let’s take for example the job of inspector who does construction site inspections every day. Every inspection site includes a list with areas that must be checked to ensure compliance with safety standards and other regulations. Sometimes these lists contain over hundreds of checkpoints. The small details that surround the important work of inspectors makes the process slow. Often inspectors would spend all they travelling on a long distance to do inspection on one construction site that has a high priority and requires high skillset. If the volume of inspection requests grows with time, the Inspectorate will have to hire more inspectors or make the already hired ones work and travel more. In both cases it will mean more expenses to be made.

The old fashioned way of solving the issue with the growth of workload in inspections would be to hire more inspectors and just send them to more work spots. But this is also a very expensive way. Actually it’s the way of the regulatory agencies that are still not gone through digital transformation. The question is what other way can we offer to them?

What’s the way to reduce the cost of inspections?

The cost of inspections depends on things such as inspector’s location, travelled distance to inspection site and inspector’s salary of course. If we set up manually the inspection scheduling calendar, the most complex inspection cases will go to the most qualified inspectors and sometimes this means that the most qualified inspectors will have to cover the less inspection ground because of the travelling. This is expensive for many reasons. The use of inspection management software can bring drastic optimizations in the inspection routing.

How a software solution can optimise inspection routing?

Imagine that each inspection request is being automatically assigned with a complexity score that takes into account the location, availability and skillset of all inspectors. Now imagine that this software is able to match inspectors with relevant case. And all this while the software is mapping the most optimal inspection routes and takes into account all of the constraints that are scored during the processing of the inspection request. This sounds too good to be true. This is where data-driven automation and AI come at play and make the life of inspectors and everyone in the regulatory agencies easier and way less expensive.

The example with the construction site inspections is not a limit. This kind of inspection solution can be applied to many regulatory areas – food safety inspections, fire inspections, education inspections, energy inspections, insurance loss control inspections, etc.

route-optimisation-inspections

How route optimisation changes things for regulators and enterprises?

When we talk about route optimisation, we don’t mean Google Maps. It is more than just finding the shortest available route between point A and point B. It’s about finding the most efficient route for someone who is at point X and have to go through points A, B, C, D, E and F and spend different amount of time for inspection. There are stops that must be made between these points and different time must be spend at each one of them. Finding the most efficient route for such a complex task is not easy to be done  manually. That’s why a good inspection software with route optimisation feature is needed.

Summary of the inspection optimization benefits:

Route optimisation reduces not only the costs of inspections, but also improves the efficiency of inspectors and allows them to cover more inspection ground by travelling less and ultimately safe their time.

Is Canalix a route optimisation software?

Canalix is an inspection management solution that is focused on transforming the inspection model of regulators and enterprises. Route optimization is a key AI-powered feature of the software and is used by our clients. Some of our customer success data shows that our clients reduced the total travelled distance by inspectors with up to 40% and managed to cut costs while improving the inspection process.

Do you want an estimate of how much route optimization can reduce the costs of inspections in your company? Contact us now.

Related: Why you have to try a proof-of-concept before buying an inspection management software?

One of the strictest regulation policies in the EU is in the field of food safety. Food safety concerns directly the health of people and their quality of life. That’s why there is strong sensibility to keeping compliance with regulation from the side of the food industry and enforcing regulations from the side of regulatory agencies.

The growing food safety culture leads to the adoption of new technological solutions that can help regulators transform their food inspection model. However, some countries are struggling with the digital transformation of the food safety inspections more than others. In a culture with growing food safety awareness and improved regulatory practices, transforming the inspection management model can make foods even safer.  That’s why the adoption of IT infrastructures in the food safety inspection model is a step that regulators must be taking on (if they haven’t yet).

What can inspection management software do for food safety inspections?

Ditch the paper, embrace the digital

Imagine the paperwork that food safety inspectors and other administrative entities must do to ensure the flow of inspection management. Inspections checklists, copies of documents such as permits, orders, maps, photos of inspection site, etc. It’s a big load of paperwork. Now if we imagine that the paper is being replaced by software that allows everyone to his job digitally, it won’t be hard to see the benefits in terms of productivity.

Related: Have a look at the food safety inspections offering of the inspection management platform of Canalix.

But the question is how a digital document management system can make foods safer? The answer is in the data. It’s very challenging to organize and present data that is based on paper documents spread all over the cabinets of a food inspection agency. If this data is collected and organized via sophisticated inspection management software, then it can be visualized, analyzed and used for identifying trends and building a better visibility on food inspections. In other words data can be used for making smarter and faster decision making that directly affects the optimisation of inspections.

The bonus thing: the use of inspection software with integrated document management system can improve the inspection management process not only in food regulatory agencies, but also in the food industry itself (by serving as a digital infrastructure for internal inspections and audits).

Inspectors inspect more while working less

If the digital document management safes time for inspectors, how can we enable them to use this time to cover more inspection sites and cases? Digital transformation allows regulatory agencies to leverage on technologies such as AI to optimise inspection scheduling and inspection routes so that inspectors can be send on the most optimal inspection routes without causing a conflict in their schedules. The application of such AI-driven inspection management can ultimately lead to long-term cost savings for the regulators because of the optimized resource utilization.

Related: How to reduce the cost of inspections with routing optimisation?

Reduce human errors with the help of data and AI

An employee of the Food Safety Agency may assign wrongfully skilled inspectors to an inspection case. As a result there will be a lot of time and costs wasted for nothing. Automating food safety inspections with the use of data and AI can dramatically reduce the making of such mistakes. The effect of such optimisation can be seen from miles. The question is why it takes so long for the public sector to turn to new technologies that can ensure the safety of our communities?

Related: How AI can transform inspections?

How a food regulator embraces digital transformation?

It all starts with strategy. Your organization has a digital transformation strategy? Good. Then it will be easy for the CIO to prioritize the adoption of inspection software for food safety. Even if your organization doesn’t have a strategy, now is the time to make one.

Contact Canalix here, if you need food safety inspection software and a digital transformation strategy.

Related: Understanding a digital transformation strategy

This will change everything” was quite a popular phrase at the beginning of the COVID-19 pandemic. In the world of business this phrase was mostly connected with changes in terms of digital transformation. But digital transformation has been an ongoing trend for the last 15 years. So what’s the different in digital transformation in the post covid-19 era? The answer is simple: what’s different is the speed of adoption of digital infrastructures. The urgency for action is dictated by the uncertainty in the global situation.

The new world context is affecting the pace of cloud adoption in regulatory inspections as well. A field such as regulatory enforcement that’s focused at ensuring the safety of our communities is a serious matter and the urgency for digital acceleration is very sensible there. It means that decisions must be made on a faster pace to ensure the functioning of law enforcing government agencies in the new reality of mass lockdown with growing infection rates.

If we have to summarize the focus that government agencies must keep in the current COVID-19 recovery era, it will come down to:

  • Government agency need to make faster decisions
  • They should focus on automating inspections and leverage on AI in inspections
  • They should focus on real-time risk assessment
  • They should focus on driving agility in inspections
  • They need to stick to cloud-first approach

And all of these must be done on a much faster pace than before the COVID-19 era. So let’s get to the biggest question in this article:

How does digital acceleration in inspection management looks like?

Like every big question, there are a lot of “depends” in the answer of this one. The digital acceleration in inspections depends mostly on the digital adoption strategy of the organisation. In the public sector this means that the CIO must speed up the decision making in the roadmap of the digital adoption strategy. If there’s no digital adoption strategy in motion, then now is the time to make on.

Related: All you need to know about making a cloud adoption strategy

What are the possible ways do accelerate digital transformation in inspections?

  1. Don’t transform outdated legacy systems, move to an entirely new cloud service designed for inspection management. This can be the faster and smarter approach for transforming inspections. But a careful research is needed.Read our guide: How to find inspection management software online?
  2. If on a central level the government has successful history of cloud implementation, then the good example must be followed. Following an already known path can accelerate digital transformation in inspection. For example if a social care institution has a successful history of implementing cloud based case management solution, then the smart move for this institution will be to follow the same path when implementing an inspection management software.
  3. Reorganize spend and move funds from less valuable initiatives to more urgent ones like cloud adoption.

Related: How to approach cost-efficient cloud adoption?

What to expect from accelerated digital transformation in regulatory inspections?

Doing something on a faster pace in the public sector is definitely not normal. But the new reality must be accepted. This means that there are certain red flags that must be kept in mind when we approach accelerated digital transformation in the public sector:

  1. A balance between efficiency and resilience must be kept.
  2. Inspectors, administrators and functional leaders must be equipped with the required skills.
  3. Configurability that can adequately answer the needs to different use segments in inspections (an inspection software must offer configurability for different type of inspections – food safety inspections, construction building inspections, social care facility inspections, playground inspections, etc.

Related: How governments should prepare for the post-pandemic scenarios?

This all is a part of the strategic planning. Strategic planning includes the conversation for the future and the priorities that must be followed if the most likely future scenario is changed (a thing that already happened on a massive scale with COVID-19). A change of the possible scenario such as the global pandemic might require from CIO’s to change the pacing of the digital adoption strategy for inspections. Disruption is not a bad thing if we are able to predict the outcomes.

Do you need help with the strategic planning for the digital transformation of inspections in your organisation?

Contact us now.

One of the most demanding jobs is the job of inspectors. From food safety inspections to construction inspections inspectors are responsible for important tasks like recording regulatory compliance, code violations and creating detailed reports documented by proofs. All with the common goal of ensuring the safety of community. Last but not least inspection management requires traveling to inspection field that is organized often on tight inspection schedule. So a serious thought is needed when it comes to making the work of inspectors more efficient and at the same time less stressful.

Transforming outdated inspection systems into new ones is the general way to otpimise inspections. But what comes after that? What are the next best ways to support optimisation in inspection management?

The agility of using inspection management software manifests itself not only as a way to remove paper from the work processes, but also as a way to make inspection scheduling more optimal, filling detailed reports faster and covering more inspection sites for less time possible. In other words a good inspection management software will help inspectors to inspect more and work less.

inspection management platform canalix

Inspections with mobile devices

Inspectors who travel to make field inspections find benefit not only in the use of inspection management software per se. They find benefit in the agility of the concept of cloud-based platforms for inspection management. Which means that the benefits go beyond the software application and capture other uses as well – such as the use of mobile devices.

Inspectors are often on the go and that’s why the use of mobile devices for inspection purposes is important opportunity for them. With tablets they can easily record inspections, take pictures, make notes, etc. while being on the move. This turns the usability of the inspection software into a very important aspect at the stage of testing the solutions of different vendors.

Related: The Importance Of Demo Testing Inspection Management Software

Paperless workflows go hand-to-hand with mobile devices in inspection management

Certain kind of inspections, especially the ones that ensure safety (food safety inspections, fire safety inspections, road safety inspections, playground safety inspections, etc.) involve a lot of paperwork. The complexity of such inspection processes is being optimized to great extent thanks to inspection management software solutions like Canalix.

Related: The Complexity Of Inspection Management Made Simple

Depending on the type of inspection, inspectors can eliminate the paper filling part by switching to electronic environment with pre-defined inspection checklist that is configured specifically for the type of inspection that is being made. The collected data can be shared instantly with relevant collaborators. And the best part is that no printing or reorganizing of paper documents is needed for that.

Real-time Inspection Scheduling In Inspector’s Pocket

field-inspection-management-software-canalix

Printing inspection schedules can lead to mistakes. Inspectors should always be well informed about their schedules. That’s why the allocation of cases is a very important feature for Canalix. Thanks to a sophisticated AI complexity scoring algorithm, Canalix allocates cases automatically to inspectors with relevant skillset and geo location. The allocation becomes visible real-time in inspector’s electronic calendar that can be accessed via tablet or smartphone. This intelligent way for inspection scheduling reduces the risk of making mistakes. Last but not least, it improves the inspection planning and makes it easier for inspectors to cover more inspection ground by using less resources.

Are you looking for reliable inspection management software that will allow inspectors to do field inspections with mobile devices? Then Canalix may be a good fit for your purpose. Contact us now.

Government CIOs have a lot on their hands. Busting myths about cloud adoption is one of them for better or worse. Debunking myths requires their understanding. Even though it sounds like a minor thing to fix, there are myths that can slow down governments and enterprises on their road to digital transformation.

1. “Saving money is the only cloud adoption motive”

Cost-efficiency is important and cloud adoption is the best long-term direction to achieve it. However this is not the solely reasons that enterprises and government are turning to cloud. For decades there’s been stereotypes about the government that everything that happens there is slow and outdated. Cloud adoption is a key not only to cost-efficiency, but also to agility.

Government CIOs must look not only at financial cost-optimisation sheets, they must be looking beyond that. For this they need to analyse different use cases of cloud. In order for cost goals to be achieved, the usability of the cloud solution must be explored.

Related: How to approach cost-efficient cloud adoption

How to ensure that the cost optimisation goals will be achievable?

CIOs and digital transformation leaders must be aware of the importance of proof-of-concepts (PoC). This is a demo software that covers predefined use cases.

Example:
If you’re a CIO that is exploring opportunities for cloud adoption in government agency for food safety, you don’t just buy a software through online checkout. You run some meetings with the supplier of the cloud service and then you ask for PoC that can recreate a specific experience. This experience might be running an inspection management process with the supplier’s cloud software. This is one of the best ways to ensure that the cloud solution can actually deliver the cost-optimisation that is promised.

Related: The Importance of testing inspection software with PoC

Contact Canalix now if you’re looking for inspection software demo that can deliver specific use case.

2. “Cloud is the end goal”

Formulating a cloud strategy is important. Governments and enterprise that haven’t adopted cloud yet, must look at their strategy first. However, when the stage of implementing the cloud comes, the functional leaders must be aware of the end goal. And they must be educated that the cloud is just a means to achieving the goal. The goals may be agility, cost savings, resource utilization, improving the user experience for citizens, public servants, inspectors, etc.

Related: Understanding cloud strategy in governments

Implementing cloud solutions in governments is not a single warrior effort. It’s a group effort. That’s why CIOs must invest some time in making everyone involved in the implementation phase to understand the benefits that cloud will bring to the organization’s processes.

3. “Migrating to cloud is one-time effort”

Let’s say that a local government adopts cloud by using case management software. This is one path to cloud. But there are also many other different paths. If the local government has a successful use of the cloud case management software, it means that they should adapt cloud for other processes as well. This is the moment where CIOs must prepare the organizations to go along a new cloud transformation road.

Example:

Once the operation process of case worker is optimized via cloud solution, then it’s natural for the organization to optimize the rest of the processes. As a next step in this example it would be strategically smart to transform the work of inspectors by adopting inspection management software to fully leverage the cloud principle. This is a good example for long term digital transformation planning, that is designed to bring gradual improvements.

Related: How investing in cloud create saving for governments and enterprises

It other words it means that once a government successfully moves a process in the cloud, doesn’t mean that the work is finished. It means that work begins. This is a complex process. It means that the CIOs must be careful when choosing cloud supplier, because the supplier must be not only a service delivery entity, but also a great consultant and partner.

Get in touch with Canalix if you need to book a consultation for adopting cloud in the inspection management.

Contact us.

4. “Cloud is overrated, companies are moving away from cloud”

Companies are not moving away from cloud. On the contrary. Today the migration to cloud is safer than ever. This can be confirmed by data from a single google search. Actually we’ve written a dedicated blog post about the cloud adoption being a key player in the post-pandemic new normal.

Read it here: Cloud – the new normal of regulatory compliance (with insights from IT decision makers for cloud adoption)

5. “Our cloud strategy is to move one of our processes on the cloud”

Strategy is a big thing. It should set a long-term direction with end goals. CIOs in governments and enterprises are responsible for formulating the cloud adoption strategy. Along the way for achieving these goals, there must be strategic plans. These plans have the objective to set the right priority for cloud migration and to form a cloud implementation plan. They must not be mistaken for cloud strategy.

Related: Everything you need to know about cloud adoption

Summary

Setting apart myths from facts is a key step for ensuring that everyone understands the benefits of cloud. It all starts from the IT leaders in governments and enterprises, they formulate the strategy, they debunk the myths. The second figure next to them are the functional leaders of the different departments – inspectorates, financial departments, human resources, etc. Together with the IT leaders they must share a common understanding of the benefits of cloud. Ensuring that all levels of the organization – whether it’s public or private organization – understand the reality behind myths will enable organizations to fully leverage on the benefits of the cloud.

Everyone have heard government leaders talking about cutting costs. This is a budgetary policy that is happening in every EU country. Now in times of global health, social and economic crisis, these conversations are taking place more often than ever. Making cuts in the budgets seems like a shortcut to getting numbers in order. But shortcuts are not everything. A long-term cost optimisation policy is the smarter way to go for a variety of reasons.

Related: How digital safety inspection program can reduce the cost of inspections?

Shortcut plan vs long-term strategy?

The use of outdated systems in the public sector has led to reduction of the work load and challenged the efficiency of areas like regulatory enforcement in the peak of the covid-19 in Europe. More specifically the inspection management part of the regulatory agencies was challenged when strict social distance measures applied. This affected the citizens and the efficiency of the workforce, operating on the inspection management part.

Read now: A guide for finding the best inspection management software online

As a result there are a lot of conversation about cutting costs in government agencies now. However, optimizing costs is the direction for government agencies that are using outdated systems to run their processes.

“Government leaders often fall into “salami-slicing” budget cuts across the board. “Government leaders’ approach is to make incremental cuts to budgets areas across the board, rather than taking a more strategic cost optimization approach. These cuts can be particularly damaging to IT, derailing digital projects and ignoring the positive impact that budget spent on IT can have in reducing costs elsewhere in the organization.” says Cathleen E. Blanton, research vice president at Gartner.

Digital Transformation Drives Efficiency and Cost Optimisation

With the events that happened in 2020, government CIOs must evaluate whether the government agencies can deliver their services to the public with the current work model. After this assessment is made, the CIO must research alternative models of work. We’re living in the age of cloud technologies, so if we talk about transforming an overlooked field like inspection services, the cloud alternative must be on the top of the list.

Related: All you need to know about cloud adoption in government agencies

By researching cloud alternatives, CIOs must focus on the values of the cloud, but also to make sure that the new work models won’t be a challenge for the workforce. The values may vary. For example in the inspection management part the value may be about optimizing costs for travel of inspectors, in the case management part it may be about optimizing the processing time. The values vary at the different levels of government organizations. The good news is that with a good plan, CIOs may have an overview of the expected outcomes before buying a cloud software for inspections or for somethings else.

Related: Why is it a good idea to test a cloud software with PoC (proof of concept)?

Plan smart, implement cloud smarter

Adopting cloud for government agencies is not a simple task. It must be planned carefully and at different stages. If we look at the wholesome of processes behind regulatory enforcement, we will see room for different software solutions – inspection scheduling, inspection management, compliance management, case management, self-service portals and other e-government solutions. If the cloud implementation is planned to cover different solutions at different stage, then it will be one smart plan that will not only implement cloud, but will also do it in progressive way. It means that at every stage the workforce will be more mature to extract the values that are promised by the cloud.

Related: How route optimisation reduces costs in regulatory agencies?

The strategic approach of cost optimisation requires long term planning skills. This approach starts with formulating clear strategy and then implementing it.

Related: How to formulate cloud adoption strategy?

How to choose the right cloud service supplier?

There are hundreds of options on the SaaS market of cloud solutions for e-governments. However, when choosing a cloud service supplier, CIOs must look for something more than that. They need to identify a supplier, who is willing to be a partner and contribute to the planning of the most optimal cloud adoption plan.

Do you need help for cloud integration of inspection software and case management platforms for government agencies? Or you just want to start with gathering data via self-service portals and plan the further cloud adoption for other public services?

Contact us now.

“The robots will replace humans and there will be no jobs for people”. In the distant past the unknown was a source for imagining evil powers that threaten everything that humans created. Today the new technologies serve as the new unknown and we create myths about them too. The myths have always been here to help us invent villains. But with more knowledge at our hands, we also got better at debunking them.

AI technologies are making its way in all levels of governments and enterprises today. That’s why it’s more and more important for CIOs to understand the value of AI without making wrong assumptions, based on myths. Are you ready to bust a few myths about AI with us?

Let’s start with myth #1:

AI can replace human thinking?

Artificial intelligence is called artificial for a reason. It can replace human intelligence up to a point. AI can learn how to execute tasks, but if the conditions of this task change, then AI will fail. To say that AI will replace human thinking sounds more like a Terminator movie plot and less like reality.

AI can learn things independently of human touch

AI technologies do not learn on their own. They need human control. The AI needs updates, constant integration of new knowledge, etc. That’s why when choosing an AI boosted software service, CIOs must pay close to attention to the technological state of the product they will use.

Related: Guide for finding the best inspection management software

AI makes decisions independently of humans

AI is data & rules-driven technology. Rules are defined by human experts. While the AI can independently solve simple tasks, based on pre-defined rules, sometimes there is complexity that is far beyond the capacity of AI. This is where human involvement is needed. We have a perfect example for the way AI can transfer the decision-making to a human party:

Let’s imagine that a citizen is filing an appeal for review to a government agency that is governing the field inspections. While the citizen files the data of his appeal on the front-end of the Agency’s website, on the back-end an AI is trying to categorise the complexity of the case based on the gathered data.

With a well defined set of rules, the AI would be able to set a relevant complexity score. If the case is too complex (above certain score) it will be send for review by human. If the case is simple enough for automatic processing through the AI, then it will be automatically allocated to an inspector and the inspection scheduling and execution will happen in the most optimal way.

Related: Learn more about inspection management and AI complexity score

We worked so far so good, so we don’t need AI

AI is not a magic that will instantly improve the business outcomes within an organization. Whether your company needs or does not need AI, it should be a decision based on data. In other worlds, every CIO must be able to answer why his organization does or does not need AI.

Having visibility on technologies and knowing how they can or can’t help on the strategy of the organization is important. The business needs are ever evolving and the decisions that are made today may not apply for tomorrow’s technological landscape. That’s why no matter where a government agency or an enterprise may stand in terms of adopting AI, they must have their research done.

Debunking myths is easy. Staying always alert to how technologies evolve is hard. Do you want to follow what’s new with AI and inspection software? Sign up for our newsletter.

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Cloud adoption is on the rise. The best moment for government CIOs to start asking questions about  how to include cloud in their strategy was few years ago. The next best moment for government CIOs is now.

What is cloud strategy in regulatory agencies?

Let’s start with what is not a cloud strategy. Cloud strategy is not a road that will solve all of the existing problems within the government agency. The strategy must be focused on transforming specific activities. The digital transformation may include only the inspection management processes in food agency for example, or case management in social care institutions. It’s crucial for CIOs to understand that cloud strategy doesn’t have to capture everything in the long term IT plan of the government agency. In a perfect world it’s good to have planned everything upfront, but this is rarely present in reality. That’s why it’s important for government CIOs to understand that they should not give up on cloud strategy just because their strategy doesn’t touch every process within the organization.

Who must be involved in the efforts of setting a cloud strategy in government agency?

We already talked in our blog about the best way to find good cloud software for government agencies. It outlines a step-by-step guide for finding good egovernment cloud software online. But when it comes to strategy there are also steps that should be outlined.

The formulation of cloud strategy is a group effort. A key part of the strategy is to form a dedicated team. Most of the organizations engage variety of IT roles in this team (people responsible for IT security, operations, etc.). But the cloud strategy team must not be limited only to IT roles. For example, HR leads in the team can help the workforce transition in the cloud at later point, the finance leads can advise on costs and savings, etc.

government cloud strategy inspection management

After cloud strategy comes cloud implementation

After the CIO has a cloud strategy it’s time for cloud adoption (or implementation). The implementation part is where the team actually starts to act toward adopting the cloud. The difference between cloud strategy and cloud implementation plan is that the strategy is clear and concise and serves as a foundation for adopting cloud for all activities within the organization. If we talk about cloud implementation for inspection software then the implementation plan must be aligned with the cloud strategy. If we talk about cloud implementation for case management, the implementation plan must aligned with the cloud strategy.

 

It can be presented with this Gartner figure:

cloud implementation plan government

Related: Everything you need to know about cloud adoption in government

Not having a cloud strategy in 2020 is not a thing that government agencies in EU should be proud of. This is why government agencies and their CIOs should start working on their cloud strategy now. Being late for the cloud party creates additional layer of urgency for CIOs to understand the meaning of cloud strategy and why it is different from implementation plan. If the government agencies follow clear cloud strategy, then they will avoid the unplanned ad-hoc costs that may emerge in the cloud implementation of different activities at different point in time. Last but not least, by having a clear strategy at hand, every functional lead involved in the cloud adoption team will be able to use his own imagination on  how cloud can be used in their operations.

Are you a CIO looking for help with cloud strategy and cloud implementation in government agency?

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