Optimising processes, delivering better services to the public, reducing operational costs and improving productivity and compliance – those are the primary goals that governments and state agencies are chasing when undergoing a digital transformation. For example, Iceland uses intelligent court management software to bring automation into the courtrooms. Scotland uses an advanced inspection management system that connects case management processes with an AI inspection scheduling and complexity scoring system to deliver a faster, priority-based response on critical inspections. At the centre of these digital solutions is a technology that enables governments and their agencies to use better the data they already have. The common ground between different solutions like case management software, inspection and job scheduling tools, court automation systems, etc. is based on:
- Adaptive network
- Cloud-based infrastructure
- High level of security.
A successful digital transformation has to have a strong foundation over these three pillars.
1. Adaptive network
In the early days of the internet, network connectivity was based on fixed endpoints. At the same time, today, we have networks that connect users to giant data centres – for example, Netflix, Amazon, Facebook, and why not government public services? Those are the adaptive networks. They are consolidating disparate connections under a common roof to ensure efficiency, optimal use of the data and a good level of control and automation.
2. Cloud-based agility
Many government agencies are already turning to cloud solutions such as SaaA and PaaS to optimise operations and reduce the financial burden of on-premise IT systems. The use of cloud-based technologies allows big organisations to maximise the value of their data – the one they collect or some other agency shares with them. The scalability and performance capabilities of cloud environments make these solutions the best option for real-time data analysis, automation and AI innovation. The benefits could spread across the whole organisation – reducing costs, improving productivity and efficiency, making the citizen experience great.
3. Built-in security
The larger the network, the harder it is to monitor and manage attacks. That’s why a directly built into network security is the way to ensure a good level of data protection. The concept of connected security provides more visibility on threats and their quick mitigation, which makes this method a preferred way to prevent attacks.
Why should digital transformation in governments have a solid foundation over these three pillars?
The digital environment is quickly evolving. When a government agency goes digital, the future for this organisation will be very dynamic and in constant evolution to address the new opportunities that come in the sector. A digitally transformed organisation founded on an adaptive network, cloud technologies, and built-in security is the way to ensure that governments will be digitalised today and will be ready for the changes of tomorrow.
What to look for in a digital transformation partner?
Even though those are only three pillars we’re talking about, the process of adopting digital transformation in government requires serious attention over hundreds of details – small and big. Government leaders usually turn to trusted partners to help them adopt a solution to meet the short-term and long-term goals. Canalix is a digital transformation partner to government agencies, and based on our experience with government leaders, we collected some of the most relevant requirements that digital transformation partners should be able to meet:
- modern technology that provides end-to-end delivery of digital transformation solutions, adaptive network, secure services and cloud-based strategies for scale and integration
- track record of successful digital transformation projects in government agencies
- knowledge of sector-specific methodologies
- good understanding of the problems government organisations are trying to overcome; and how existing processes can be optimised to work better with modern technology.
Evolving with the present
The evolution of governments is already linked with the evolution of technology. Government leaders are trying to equip themselves with the necessary tools to overcome the challenges in the public sector field.
With the three pillars as a foundation for digital transformation, state and local governments will be equipped to overcome some of the most common challenges facing the public sector. Not only because it’s the way things go. But mostly because digital transformation is the way to:
- respond to the citizen’s expectation
- improve data management
- provide a good level of cybersecurity
- fix the staffing shortages issues (via innovative job scheduling solutions, etc.)