Government agencies’ case management processes involve complex procedures related to significant amounts of data. Imagine what kind of paperwork consists in handling cases in the public sector (regulators, social care services, financial authorities, etc.). Their structure is dynamic, and the end-to-end case management process is difficult to predict. This complexity is a prerequisite for mistakes when working with regulatory case management software.
The loops in the case management system could cause unplanned costs, communication errors and mistakes that reduce efficiency. The affected of this inefficiency are hundreds of government employees, but mostly – the citizens who are the customers of the government agencies. We decided to write a series of articles about the most common mistakes when making decisions about case management solutions in the government sector. The best way to avoid facing the consequences of such errors is to be vigilant in your research process.
Are we building a case management software from scratch or using a ready-made SaaS?
CMS building from the ground up is a costly and time-consuming endeavour. Building customised software from scratch is not the brightest idea when there’s a well-populated market with government case management solutions. Moreover, using a ready-made solution doesn’t mean that the software is not customised for a specific field.
Canalix is an excellent example of a case management solution purpose-built to answer the specific needs of regulators, or as we call it, a regulatory case management software. The industry focus makes the product more reliable because of the years of experience and research that shaped its development. Something that indeed lacks in the commissioned development of case management solutions that doesn’t have the long term industry expertise that a purpose-built regulatory case management software has.
If a public sector regulator plans to update their case management system, the best way to go is with purpose-built regulatory case management software.
The efficiency of using custom case management solutions depends not only on the tailored nature of the product but also on the invested time and expertise in its development. It will be wiser to consider ready-made solutions rather than build one from the ground. This approach can bring a CRM platform that is both – industry-specific and reliable.
Developing tailor-made case management software from scratch is not always the most brilliant idea. Before making this decision, the digital transformation expert must at least research what the market offers. Learn what makes Canalix an optimal solution for case management.