Is there an optimal solution for regulatory case management?

If we look at the public sector as a regular business, we’ll see two sides – service providers and customers. So when we talk about business optimisation in government agencies, we talk about service providers – the public organisations that ensure regulatory compliance, and customers – the citizens and the entities subject to regulations. As in businesses, the optimisation path often goes through the workforce’s operations in regulatory agencies. It usually starts by updating the legacy case management system with purpose-built regulatory case management software.

What is case management?

Before we describe the regulatory case management module of Canalix, let’s go through Gartner’s definition of case management:

Case management solutions are applications designed to support a complex process requiring a combination of human tasks and electronic workflows, such as an incoming application, a submitted claim, a complaint, or a claim moving to litigation. These solutions support the workflow, management collaboration, storage of images and content, decisions, and processing of electronic files or cases.

Related: Case management vs BPMS – what is the difference?

Canalix is an advanced inspection management software focused on delivering various digital transformation solutions to the public sector. One of our main objectives is to transform how the regulators’ workforce is operating. That is realised with the case management system of Canalix.

Canalix supports a fully self-sufficient government case management software by managing gathered data, documents, processes, and configurable rules on a single platform. The automated process allows fast and reliable scoring and categorising inspection cases, appeals and complaints. This digital infrastructure empowers the employees to improve their work and make better decisions.

AI optimisation can turn the decision-making process into a better version of itself. For example, by using Canalix, regulators can automatically match cases with inspectors based on:

Specialities
Complexity level
Distance
Availability
Preclusions

This AI optimised process eliminates the possibility of error by matching cases with a wrongfully skilled inspector. Using regulatory case management software can drastically improve the way regulators operate. The upgrades are measured in the efficiency of the workforce’s operations and by the reduced operational costs.