If we look at the public sector as a regular business, we’ll see two sides – service providers and customers. So when we talk about business optimization in government agencies, we talk about service providers – the public organisations that ensure regulatory compliance, and customers – the citizens and the entities that are subject to regulations. In government agencies as in businesses, the optimization path often goes through the workforce’s operations and is called case management solution.
What is case management solution?
Before we describe the case management system of Canalix, let’s go through Gartner’s definition of case management:
Case management solutions are applications designed to support a complex process that requires a combination of human tasks and electronic workflow, such as an incoming application, a submitted claim, a complaint, or a claim that is moving to litigation. These solutions support the workflow, management collaboration, storage of images and content, decisioning, and processing of electronic files or cases.
Related: Case management vs BPMS – what is the difference?
Canalix is a digital transformation solution, focused on inspection driven enforcement. That’s why one of our main objectives is to transform the way in which the regulators’ workforce is operating. This is realized with the case management system of Canalix.
By managing gathered data, documents, processes and configurable rules on a single platform, Canalix is supporting a fully self-sufficient case management solution for government agencies. The automated process is allowing fast and reliable scoring and categorizing of inspection cases, appeals and complaints. This digital infrastructure is empowering the employees to improve their work and make better decisions.
The decision making process is turned into better version of itself through AI optimization. For example by using Canalix, regulatory bodies can automatically match cases with inspectors based on:
- Complexity level
This automated and AI optimized process basically eliminates the possibility of error by matching case with wrongfully skilled inspector. The use of reliable case management system can make drastic improvements in the way regulators are operating. The improvements are measured not only in efficiency in the workforce’s operations, but also in reduced costs for the inspection process.