It’s no secret that there’s a whole genre of jokes about government agencies. The reason is mostly the predominant stereotype that describes government services as slow and clumsy. But if we look up to the top smart cities in the world, we’ll find examples of local governments that are successfully breaking up with this stereotype.
It is always inspiring to look up to the great examples. But is it serious to compare the multi-million digital transformation budget of London to the budget of a local government agency somewhere in England? Of course not. However, there are basic business optimisation solutions that can make big difference for local governments. The modernization of government case management systems is such.
How Case Management Systems Can Transform Government Agencies?
1. Less manual work, more automation
Public agencies oversee many parts of the inspection driven regulatory enforcement process. Sometimes these parts interact with each other. Or there are new compliance rules that change the process. This work adds up every day. This is why procedures in the public sector are often slow if they are done manually.
Digital transformation is changing this by integrating governments with useful and easy to work with crm-like platforms. Such platforms improve efficiency via data-driven automation that allows faster workflow. And it’s no secret that when we talk about saving time, we talk about saving costs. So this is the most basic transformation value that a good case management system can bring by automating manual processes.
2. Eliminating expensive mistakes
Data automation is the technology through which case management systems ensure fast workflow. But how do they ensure smart workflow? The answer is artificial intelligence. A smart case management system will remove the risk of expensive errors.
We will give an example with the way Canalix is applying AI optimization in the inspection process:
Imagine that there are different cases categorized by their specifics in different folders. The solving of each case requires inspector with specific skill set. The manual process of matching inspectors with cases have a big risk of error. Such risk may lead to sending wrongfully skilled inspectors on site. Bit with smart case management system like Canalix each case can be matched with inspector, based on factors like skill set, distance, availability, etc.
Our smart solution makes fool circle of this AI optimization by making the allocation visible in the inspectors’ scheduling calendars in real time.
3. Providing security
If we keep the data in excel files on our government agency’s server, it will be easier for hackers to steal the data. But a good case management system can provide additional security. If you want to take care for your government agency’s case management security, make sure that you look for cloud-based platforms that are specifically build to answer to the needs of the public sector.
Government agencies are organisations that still have baby steps to make into digital transformation. Modernizing their case management software is a good ground for making larger steps into this field. Do you want to lead your organisations into its first step in digital transformation? Contacts us for a free demo.