One of the public sector’s biggest struggles today is transforming services and freeing themselves of legacy systems and workflows. Are they winning this battle? And how do they do it?
The digital transformation vision
Government agencies, local government administrations, and other public organisations are bearing big weight when it comes to digital transformation. They have to keep up with the vision of how public services should be delivered while facing constant pressure for reducing costs and do more with less. This challenge, however, is creating opportunities for innovation.
Canalix is helping government agencies to get the advantage of the available innovative solutions. Since the constant pressure for cost optimisation in the public sector is making public sector leaders more interested in adopting platforms as solutions that could address a variety of workflows and services, Canalix is designed to respond to these particular public sector demands. That enables organisations to progress in digitising their processes and keep up with the evolution of technology.
CASE STUDY: How a regulatory agency cut costs with resource scheduling software?
- reducing the scheduling time with up to 75%
- increasing efficiency of operations with 40%
- fully eliminating errors in the resource allocation process.
Why using a cloud platform is better for a government agency?
Government agencies like the regulators can automate and scale operations such as inspection checks on Canalix – a single inspection management platform. Since the platform is modular, it can be adopted in a sequenced way – each module at a different stage; by following the tactical goal to identify the area of operations that can be transformed first to achieve the most significant optimisation result. Then by adopting other modules, the digital transformation can scale and therefore, a further transformation of processes be achieved. Since the inspection software modules are in the cloud, Canalix provides a service model that enables government agencies to remove inefficient or manual processes and speed up the delivery of inspections and work that matters the most.
The inspection software of Canalix provides dedicated modules for different solutions – regulatory case management software, self-inspection and evidence submission, AI resource scheduling, grant management, automated compliance assessment, inspection marketplace, etc. Furthermore, with the platform’s AI engine, Canalix delegates most of the repetitive tasks to be done automatically by the AI engine.
Long story short, with Canalix, government agencies can:
- Gain cloud service
- Minimise risks and reduce costs
- Simplify services via self-submission and self-service portals
- Speed-up inspection delivery
- Improve productivity
- Optimise the work patterns
- Connect their employees intelligently.
What challenges public sector leaders can overcome with Canalix?
With Canalix, government agencies can upgrade their legacy systems with easy-to-use modules in the cloud to drive efficiency across processes within the organisation. With these solutions, government leaders can tackle these common challenges:
1. Challenges with the complexity of modernising the IT
- upgrade outdated work processes
- Modernise a legacy system and start automating and prioritising tasks
- Eliminate time-consuming manual work and boost productivity.
2. Challenges with the visibility of data
- organisations can quickly check the cause of a problem when the performance of tasks suffers and ends in issues such as overbooking, rework, etc.
- Government agencies can have a central source of data across departments and improve communication and connection between employees.
3. Challenges with the costs
- By quickly identifying issues and improving potential weak points in service delivery, government agencies could reduce the expenses.
- By providing cloud solutions to the end-users, the agencies don’t have to suffer the negative impact of assigning whole teams to troubleshooting problems that can emerge on-premise.
Here is a remarkable story of how a Canalix client kicked off their digital transformation strategy with a modular resource scheduling solution only to scale later to use a complete platform of inspection software solutions.
The modular digital transformation approach allows organisations to optimise beyond resource scheduling. In other words, combining different modules will enable organisations to enhance their efficiency even more.
Success story of adopting inspection software module “Marketplace”
After our client transformed their inspection scheduling operations with Jobtimizer, they decided to continue their digital transformation journey with another module – the marketplace module. The goal: to further enhance the efficiency and productivity of the inspection process.
The marketplace module enabled our client to integrate a digital workspace within their existing inspection management system. Within this workspace, our client’s staff was able to post details about pending inspections. Imagine it as a data pool with tasks. Access to these tasks is ensured through a secure portal to external agents who can take over jobs and complete them on the client’s behalf. Each task file has a unique ID, requirements, and due date for inspection check. Only agents with the required certification can take and complete corresponding tasks.
The marketplace module allowed our client to expand their operating models by outsourcing low complexity tasks to external agents. That enabled their internal costly case resources to focus on critical tasks and jobs that matter the most. First, our client managed to transform their resource-constrained scheduling process into a more optimised version. Then, with another module, they adopted a new operating model to focus their case resource’s time only on work that matters the most. Both modules delivered quick wins, and our client is now planning further digital transformation with other modules.
Read more about how your government agency can tackle the issue with resource-constrained scheduling.
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