While businesses are moving on in the post-pandemic reality, digital transformation experts in public organisations are also looking for ways to transform their organizations. The main goal is to provide the better functioning of organisation in the post-pandemic new normal.
By now digital transformation decision makers should have re-evaluated the operations of their public organization. What’s next is for them to set a strategy and prioritise the actions they need to take. In an overlooked field such as inspection management, digital transformation may be a bigger challenge. That’s why we dedicated this blog post to three burning questions that need to be answered before setting in motion a plan for transforming the inspection regime in regulatory agencies.
1. Resilience factors in the inspection transformation
Regulatory agencies are integral part of the public sector. They can’t stop their work. But when challenges like global pandemic appear, regulators need to restructure and reorganize their inspection processes in two directions:
- The employees (inspectors, administration, etc.) must be allowed to work in safe way, following social distance rules.
- The citizens must be able to communicate with the regulatory agency’s units in order to request the service they need.
So to evaluate the resilience factors on regulatory agencies’ inspection process during the lockdown measures, means to evaluate what helped inspectors and administration staff to do their job. For example: some regulatory agencies with existing digital infrastructure and inspection software may have easily moved their work in home environment. But other government agencies that are not that up to date with their IT infrastructure had probably had to work with reduced working hours and workforce in order to comply with the social distance rules. So every digital transformation expert, coming from government agency, must be ready with list of evaluation of the resilience factors that had positive influence on the inspection performance during the lockdown period.
2. Was the decision-making process fast enough?
How long did it take to the organization to respond to the challenges of the lockdown? Did you have to wait for decision to be made by your organization on centralized level? Waiting for centralized response to the new challenges may not be the most optimal approach. That’s why the decision-making in crisis should be made independently of the centralized government unit. In terms of strategy this is the better approach. The government agencies that already run their inspection management process with updated system will be able to transform their work mode faster than the ones that are with more outdated inspection program.
Not making the right decision on time will probably result in wasted time. The opposite scenario, backed with updated inspection system, will not only spare your organisation the waste of time, but can also improve the productivity. For that to happen, there must be clear evaluation of the challenges and opportunities that emerge during health crisis induced lockdown.
3. What are the actual options for digital transformation of the inspection process?
The global pandemic is inducing global digital transformation. There are thousands of solution on the market. But when we talk about regulatory agencies, the process of choosing a proper software solutions becomes more serious matter. And when the software solution must be an inspection optimization one, things become even harder. Digital transformation leaders must be up to serious research for good inspection software. One that provides security, usability and flexibility. In order to find a good inspection solution,
Are you a digital transformation expert looking for the best inspection software? Start with our Guide for finding the best inspection management software. And if you want to know more, then contact us directly through our form here.