Every research about business optimisation eventually goes through business process management and case management. And inevitably, there come the questions: What is case management? What is BPM? How is the one different from the other? We’ll answer all of these questions below. Let’s start with:

Are BPM and Case Management the same things?

Business process management and case management software are two solutions with the same goal: business optimisation. This is the common ground between them. But this common ground also creates considerable confusion because it makes people think of BMP and Case management as the same thing. The truth is that even though they share the same goal, the two solutions differ in the approach they offer. So let’s look at each one of them separately.

What is Business Process Management?

If we take any kind of organisation – small business, big enterprise, NGO or local government, we can describe the workflow processes in their structures as BPM. Every process is related to a certain individual. For example, in one big office, the work process of the office manager is to keep track of the office supplies. There are specific steps that the individual must take to finish this process weekly. BPM streamlines processes like this and implements new and more optimised ways for their execution. It mostly happens through data automation.

Now, if we take, for example, all the possible functions individuals can have in one big office, we will have hundreds of workflow processes to look through. What you should remember as the most distinctive description of BPM is that it acquires mainly processes that are consistent and easy to predict. This makes Business Process Management a perfect optimisation solution for general use.

regulatory case management software

What is Case Management?

Case Management is focused on more complex processes that together build a case. If we have a clear workflow structure in BPM, in cases structure is not so clear, and the outcome of operations is not easy to predict. That’s why we need a different approach in optimising the work with cases. And this is where the case management software comes in handy.

What’s the difference between BPM and Case Management Software?

If we imagine that the BPM software makes an optimal route for completing a work process, then the map will look like that:

  •  Start from point A, then go through points B and C and finish in point D. Fast, clear and straightforward where every step of the process can be predicted. 

But if we need a map for the most optimal way of completing a case, then the map will be like that:

  • Start from point A, but there will be other people, processes, and probably cases involved at points B and C. Depending on the decisions taken at these steps, the course of action may be changed. The path may lead to points D and E before finishing the processes. It all depends on the human judgement that will be made. Such complex processes usually happen in big and complex organisations like Planning Inspectorate, Social Care Commission, Local Governments, Insurance companies, Regulatory Authorities.

RelatedHow to compare different business optimisation solutions?

By looking at these two examples, we can conclude that the most significant difference between business process and case management is complexity. A good BPM solution will use data automation to optimise the work process. But if we have to optimise the work with cases, then data automation won’t be enough. This is where AI comes in handy and solves complex problems that often require human judgment.

Relatedread more about AI optimisation in inspection software.

Case management vs BPM in opposition is a really great way to understand the specifics of each solution. But what if our organisation needs to optimise both: structured and predictable processes and dynamic and more complex cases? The good news is that there are flexible platforms in this regard. It means that they can be utilised for BPM and solve complex and specific problems.

Do you need to know more about such a solution? Canalix has an outstanding regulatory case management software that can be integrated to realise the business priorities of regulators and other public sector organisations. Contact Canalix now.

If we look at the public sector as a regular business, we’ll see two sides – service providers and customers. So when we talk about business optimisation in government agencies, we talk about service providers – the public organisations that ensure regulatory compliance, and customers – the citizens and the entities subject to regulations. As in businesses, the optimisation path often goes through the workforce’s operations in regulatory agencies. It usually starts by updating the legacy case management system with purpose-built regulatory case management software.

What is case management?

Before we describe the regulatory case management module of Canalix, let’s go through Gartner’s definition of case management:

Case management solutions are applications designed to support a complex process requiring a combination of human tasks and electronic workflows, such as an incoming application, a submitted claim, a complaint, or a claim moving to litigation. These solutions support the workflow, management collaboration, storage of images and content, decisions, and processing of electronic files or cases.

RelatedCase management vs BPMS – what is the difference?

Canalix is an advanced inspection management software focused on delivering various digital transformation solutions to the public sector. One of our main objectives is to transform how the regulators’ workforce is operating. That is realised with the case management system of Canalix.

Canalix supports a fully self-sufficient government case management software by managing gathered data, documents, processes, and configurable rules on a single platform. The automated process allows fast and reliable scoring and categorising inspection cases, appeals and complaints. This digital infrastructure empowers the employees to improve their work and make better decisions.

AI optimisation can turn the decision-making process into a better version of itself. For example, by using Canalix, regulators can automatically match cases with inspectors based on:

  • Specialities
  • Complexity level
  • Distance
  • Availability
  • Preclusions

This AI optimised process eliminates the possibility of error by matching cases with a wrongfully skilled inspector. Using regulatory case management software can drastically improve the way regulators operate. The upgrades are measured in the efficiency of the workforce’s operations and by the reduced operational costs.

Read more about case management systems as part of the digital transformation in government agencies.

 

The optimization of public sector services is one of the major keys for making citizens happier. For different western countries there are different issues that are making the road to digital transformation a hard path to take. The organizations know that they need optimization. They know that there are solutions out there that can make their work more efficient and the use of utilities more optimal. However, they don’t always know how to start this transformation and get the actual business outcomes that they are aiming at.

That’s why we decided to make a list, based on Canalix customers’ data that includes 3 transformation outcomes that public organisations are experiencing with our solution.

1. Efficiency in operations and resource utilisation

Every business optimization platform is focused on improving operational efficiency. This allows government agencies to do more with less. Canalix transforms not only the operations, but also the utlization of resources. This leads to reducing not only the costs for transport, but also reducing the carbon footprint. Doing more with less is a goal that can transform not only operations, but also the resources management.

Related: How Digital Transformation Can Change Regulatory Compliance?

2. Increasing the public trust

The public sector has many responsibilities. Whether they are to provide services to the citizens or to ensure compliance with state regulations, or to constantly improve the efficiency of operations. The bottom line is that the community always expects accountability and is inpatient towards drawbacks. That’s why one of the goals of the public sector organizations is to maintain high level of transparency. Because transparency is the key to increasing the public trust. The easiest and most sure way for reaching this goal is through digital transformation .

3. Better engagement with citizens

Citizens have to be able to connect with the public organisations that are supposed to provide services to them. The old fashioned and bureaucratic way of communication is no longer the most optimal one. That’s why many public sector agencies are building self-service portals for their citizens. This solution is strongly strategic, because it is a simple change that has the potential to put the beginning of more complex and solid digital transformation movement in organisations.

Related: Why self-service matters for the public sector?

The optimization of public sector is an on-going process that doesn’t start and ends with these three transformations. There is a whole industry of business optimization solutions that are using cutting edge technology to ensure efficient digital transformation to the public sector. If you’re organization needs software platform, focused on inspection driven regulatory enforcement, contact us.

Read also: 5 Reasons Why Public Organisations Enforcing Regulations Need Inspection Software

It’s no secret that there’s a whole genre of jokes about government agencies. The reason is mainly the predominant stereotype that describes government services as slow and clumsy. But if we look up to the top smart cities in the world, we’ll find examples of local governments that are successfully breaking up with this stereotype.

It is always inspiring to look up to great examples. But is it serious comparing London’s multi-million digital transformation budget to the budget of a local government agency somewhere in England? Of course not. However, essential digital transformation solutions can make a big difference for local governments. The modernisation of government case management systems is such.

How Regulatory Case Management Systems Transform Government Agencies? 

  • Less manual work, more automation

Public agencies oversee many parts of the regulatory enforcement process. Sometimes these parts interact with each other. Or there are new compliance rules that change the process. This work adds up every day. That’s why procedures in the public sector are often slow when done manually. 

Digital transformation is changing this by integrating governments with valuable case management platforms. Such platforms improve efficiency via data-driven automation that allows faster workflow. And it’s no secret that when we talk about saving time, we talk about saving costs. So this is the most fundamental transformation value that a regulatory case management software can bring by automating manual processes.

  • Eliminating expensive mistakes

Data automation is the technology through which case management systems ensure fast workflow. But how do they ensure intelligent workflow? The answer is artificial intelligence. A smart case management system will remove the risk of expensive errors.

We will give an example of the way Canalix is applying AI optimisation in the inspection process:

Imagine that different cases are categorised by their specifics and located in various places. The solving of each case requires an inspector with a specific skill set. The manual process of matching inspectors with cases have a considerable risk of error. Such risk may lead to sending wrongfully skilled inspectors on site. But with intelligent case management software like Canalix, each case can be matched with an inspector based on skill set, distance, availability, etc.

Our innovative solution makes the resource allocation visible in the inspectors’ scheduling calendars in real-time.

RelatedThree Benefits of Using AI-Driven Inspection Software

Providing security

Keeping the data in excel files on our government agency’s server will make it easier for hackers to steal the data. But a sound case management system can provide additional security. If you want to take care of your government agency’s case management security, make sure that you look for cloud-based platforms that are specifically built to answer the public sector’s needs.

Related: Why Regulators Need Industry-specific Inspection Software?

Government agencies are organisations that still have baby steps to make into digital transformation. Modernising their case management software is suitable for making more significant steps into this field. Do you want to lead your organisation into its first step in digital transformation? Contacts us for a free demo.

Related: Why Self-Service Portals Are a Good Idea For the First Step Into Digital Transformation?

We often try to understand what the government does by comparing it with businesses. Just as businesses rely on CRM platforms to connect with their customers better, the same apply to the governments. But the term “customer relationship” in government agencies has a different connotation.

What does CRM for government means?

If we imagine that the citizens are the customers, then the CRM is the platform that allows citizen to connect better with their government. We can go through different examples to illustrate this relationship.

  • Example 1:

People often have questions to their local government and their state governments. They can ask their questions bureaucratically which usually is slow and clumsy procedure. Or they can do it digitally via self-service portals – this is where the CRM platform makes its magic. Citizens can help themselves by using self-service portals without waiting weeks for answer or taking a day off to go to their local government’s office.

Related:  Why self-service matters for the public sector?

  • Example 2:

CRM platforms can also help governments serve their citizens better by providing good case management solution. Such system will help government employees do their job faster and smarter. By using the advantages of data-driven automation and AI optmisation, employees can resolve their tasks more optimally. This improves the life of the citizens, because they receive faster service.

Related: How AI is changing the game for inspection software platforms?

  • Example 3

There are also some overlooked processes with which government agencies serve their citizens. The inspection regime is such. Regulatory bodies have to comply with state regulations and earn the public trust by maintaining transparency. That’s why the inspection regime must also be accounted as one of the main relationship points between the government and its citizen.

Although we compare the public sector with businesses, we must always keep in mind that the former have more specific needs.

Related: Read more about the differences between industry-specific platforms and all-purpose solutions.

How Canalix Can Help Government Agencies?

Governments use platforms like Canalix for the same purposes that enterprises use CRM tools: to keep track of data and processes and make their citizens happier. Since the public sector has more responsibility to the community, it needs more specific solution. That’s why Canalix is a solution, based on data-driven automation and AI optimization. These technologies ensure the core functionalities with which government agencies serve their citizens. Last, but not least, the digital transformation that Canalix ensures is based on the principles of keeping the public trust and keeping data securely.

 

Do you want to try how Canalix works? Send us an email.

The traditional vs the modern is a conflict as old as the world. It has a very visible implication in the inspection driven enforcement activity of the public sector. In the regulatory environment this conflict is formulated like: digital inspection solutions vs old traditional inspection methods.

The regulatory bodies that use traditional methods for inspection are facing an expensive and clumsy process. On the other hand the nature of inspections is always to some degree risky for the success of the whole operation. This risk can increase the cost of inspection process. For example there could be a mistake in the allocation of cases, allowing wrongfully skilled inspectors send on site or some other mistake that could impact the cost.

We’ve already looked through variety of success stories of smart cities that embraced digital transformation. They are winners on the side of the modern and adopters of the optimization through disruptive tech solutions. These solution are doing their magic on different levels at the same time. We already talked about how data automation is an essential level of operation for the inspection software. In this article we will look through AI optimization as another feature that is a game changer for the inspection driven regulatory enforcement.

Related: Read why data is the ground base for digital transformation. An example with the top five smart cities in the world for 2019.

So, how is AI changing the game?

AI optimises the resource utilisation in inspections

Artificial Intelligence can design the most optimal ways for inspections. It can learn from the existing data and eliminate mistakes like sending wrongfully skilled inspectors on site or planning routes in nonoptimal ways. According to the user data of Canalix, the AI optimization can bring up to 40% better resource utilisation.

AI enables more efficient data flow

When the amount of data is managed intelligently, the business operations are improving. Even if there are potential issues, they can be evaded before affecting the whole outcome. The bottom line is that AI can literally shrink the costs of inspection.

AI eases the decision-making process

The reducing of process time is like the elephant in the room when we talk about digital transformation. So it is with the AI driven inspection platforms. The intelligence of the system can take into account different factors at the same time and eliminate the unnecessary work. This improves the efficiency and at the end of the day decision are made faster. The benefit goes not only to one individual, who is directly involved in the inspection process, but to the whole inspection ecosystem.

A good business optimisation tool will give you the digital infrastructure to do your job better. A great optimization platform will bring data automation and AI optimisation to table. Combine it with a killer UX and you will have a disruption technology in your hands.

Do you want to try how Canalix can optimise regulatory inspections? Contact us now.

Bonus definition of AI by Salesforce:

Artificial Intelligence is the concept of having machines “think like humans” — in other words, perform tasks like reasoning, planning, learning, and understanding language.

Digital transformation is a big step for some businesses. With a variety of business optimisation solutions out there, it’s hard to decide from where to start and what to do. That’s why we wrote this guide for taking the first steps towards business transformation.

Comparing business optimisation software solutions is always a good idea for a start.

  1. Make a list of the demands of your organisation.
  2. After knowing what the demands are, make an initial google search.
  3. Make sure that you are looking for specific solution that will answer to the specific needs of your enterprise.
  4. Shortlist 10 possible business optimization platforms.
  5. What’s next is to compare each one of the possible solutions.

Let’s dive a little bit deeper into comparing business optimization platforms. There are couple of factors to which you must pay close attention.

1. How easy for use is the platform

In order to realize the benefits of business optimization, the product itself must have good usability. At most basic it means that the platform must provide intuitive interface. When someone starts using the optimization platform, the navigation through its functionalities must happen by intuition. If you’re testing different platforms, then you should definitely pay close attention to how easy is the navigation for the users.

2. The price of the otpimisation platform

Some solutions like general business optimization platforms cost less than solutions that are more industry specific. This is a basic economical principal. The price is a serious factor to consider, but it must be considered in context. A general business optimization solution or broad targeted crm platform will definitely have lower price to offer. But what really matter is: can a general solution can answer to the needs of a specific industry like the inspection driven enforcement? The answer is clear and you should always keep it in mind when comparing the price between general bpm platform or specific inspection software. Having this context in mind will guide you into making the better business decision.

Read our article about the differences between specific inspection software solutions and general business optimisation solution.

3. Customer support

It’s important to have good customer support. Make sure that the inspection platform you’ll use have an adequate support policy. You would know the answer of this question in the testing phase of the product. But for the purpose of your initial research it will be good to have a list with your enterprise’s requirements for customer support.

Contact us if you need to know more about testing Canalix as a business optimization solution for inspections.

If someone asks you what digital transformation means, you will probably say that it depends. You may add that it has something to do with automating services based on existing data. Or you can quote Gartner and their definition:

“the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model.”

Whatever the definition is, everything comes down to transforming the business into more optimized version of itself. The goal is efficiency and business optimisation in few directions: time, costs, ecological impact and reducing of stressful manual work.

Read more about the benefits for public organisations using business optimisation solutions.

Digital transformation is not evenly distributed across the industries. For example public organisations like regulatory bodies are not at the same level of digital transformation as private companies like retails banks that spend billions of dollars to digitally transform their business.

In other words some industries are more ahead of others in adopting digital transformation. This is great news for regulators! It means that they can learn from the positive impact that digital transformation has on other businesses.

1. Automation

When operated manually the compliance management takes a lot of time. Usually there is a lot of data involved – documents, spreadsheets, pdf files, etc. Some of the data is sensitive and needs to be categorized as such. The access to the data is not equal for everyone in the organization and someone needs to control the access and the way it is accessed. The bottom line is that regulatory compliance involves complicated processes. The manual handling of these processes takes a lot of time.

Now imagine a regulatory compliance software that intelligently operates with all this data and automates the operations that were done manually. With the time that such software can spare for organisations, they can shift their focus into adding more value into the delivery of inspection driven enforcement.

2. Smart work

Regulatory compliance operates with data. The use of smart compliance management platform can easily turn data into trends. With the time earned by automation, regulatory bodies can spend more time into interpreting this data and drive it into valuable actions. Because with more time for interpreting trends, you will have more time for analysis. And analysis is the ultimate ground for smart business decisions.

3. Easy alignment with new regulations

Compliance is based on rules. For better or worse the rules change or get updated. Keeping track of new rules and updates takes time. The use of regulatory compliance software makes the actualization of the needed changes an easy process for regulators.

4. Real and measurable value from using regulatory compliance software

The real value of using regulatory compliance software can always be translated in numbers. The regulatory bodies for example have 50% operational cost that is attributed to inspections. This cost can be reduced and the result can be measured with real numbers. This is why digital transformation is crucial for the inspection driven enforcement activity of the public organisations. It induces optimization on several levels in the organisation.

All of these dimensions of positive impact come to one bottom line: the use of business optimization software is crucial for the evolution of inspection-driven enforcement. If you want to know more about adopting digital transformation by regulatory bodies, contact us now.


Bonus definition of digital transformation by Salesforce:

Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.

Canalix is a product that is inspired by a vision for a future with smart cities and better quality of life. This vision has been capturing the human imagination for decades. There are as many different visions about it, as there are people. But we can still outline one common definition that answers to the question “What is a smart city?”:

“Smart city” is a vision that integrates technology and ideas for better, faster and more effective management of city’s assets with the purpose of improving the life of the citizens. A smart city uses data-driven automation and AI optimization to drive digital transformation. It is the key point for realizing the promise for better life.

As a business optimization platform Canalix delivers the kind of transformational efficiency improvements that the top smart cities in the world have already adopted in one way or another. If we have to draw a line that connects the top smart cities in the world, then it will all come to data. It means that if there is available data, then there is a base on which digital transformation can start its way. This is so because the transformation we talk about depends only on facts, not on politics.

Which are the top five smart cities in the world?

This article will introduce you to the top five smart cities in the world for 2019. We selected the cities based on the IESE Cities in Motion index. It is an initiative that connects global network of experts in cities, specialists in private companies and local governments from around the world. The platform’s mission is to promote the Cities in Motion index with an innovative approach to city governance. It also aims to promote new urban model for the 21st century based on factors and values that are at the heart of Canalix’s values: transformational efficiency, sustainability, public trust and connected territory.

The ranking index includes hundred cities. But the top 5 is always the most interesting. Since the HQ of Canalix is located in the city that ranks at number 5,  we are very excited to begin with it.

  1. Reykjavik

reykjavik-smart-city-inspection-optimisation

Reykjavik is a small city but with high ranking in the Cities in Motion index. There are solid reasons for this good position. What this city does extremely right is in the dimensions of environment. 99% of the electricity production and 80% of the total energy production in Reykjavik come from hydroelectric and geothermal energy. In other words it means that the buildings in this city are naturally green. When we talk about winners in the environmental dimension of the smart cities, Reykjavik is definitely one of them.

Side note: the environmental appeal is important in times of climate change. That’s why one of the promises of Canalix is the reduction of carbon footprint. Our users data shows that the product can optimize the inspection regime of public and private organisation by reducing the total travelled distance by up to 40%.  Read more about the benefits of Canalix here.

  1. Paris

paris-top-smart-city-inspection-regulatory-software-management

Paris ranks 4th in the index for 2019. The French capital claims its position mainly because of its international outreach, mobility and transportation. One of the remarkable characteristics of Paris is that its development is led by the idea for open innovation. This gives to citizens and interested parties access and control to the city’s data flows. It’s a confirmation that in a world where the access to data is the first step towards digital transformation, the winners win by approaching open policies about it.

  1. Amsterdam

amsterdam top smart city

Amsterdam is a city that combines technology, energy efficiency and rich culture. It’s no wonder that the city ranks so high in the index. It was no surprise to learn that 90% of the households in Amsterdam have bicycles. On the other hand this is directly connected with the city’s advanced system of automated services for the public use of shared bicycles. By 2025 the Dutch capital will be Europe’s first zero-emissions city.

  1. New York

new york top smart city

New York is the world’s most important economic center. It’s no surprise that the Big Apple takes the second highest position in the ranking. It can be said a lot about NYC’s human hapital, urban planning, technology, international outreach, mobility and transportation. No one will be surprised to learn that the city ranks good on all of those dimensions, given its booming economy. The only dimension in which New York lacks is the social coherence. Which is also no surprise no anyone.

  1. London

london top smart city

London tops the ranking, because the city scores remarkably good on all dimensions analyzed by the index. The British capital ranks first for human capital and international outreach. It is also recognised for the factors mobility and transportation, international outreach, economy, governance, technology and urban planning.

In London there are more start-up companies than almost any other city in the world. The city also has an open data platform (London Datastore) that is used by more than 50,000 individuals, companies, researchers and developers every month.

We started this article with the definition of smart city and what’s the common between the top smart cities in the world. It’s the data. And now you probably wonder what’s the common between Canalix and the vision for smart cities? Thanks to a data-drive automation and AI optimization Canalix delivers transformation efficiency improvements to regulatory bodies. The product’s specific focus on inspection driven enforcement turns it into a regulatory management software that can add-up to the smart city plan your organisaton is following.

If you’re looking for a digital transformation solution that is compatible with your smart city vision, contact us here.

Smart cities rank good in the index because they provide service automation. If you want to learn more about the digital transformation solution with which regulatory bodies can automate their services, read our article about industry specific inspection platforms.

In our previous article we compared industry-specific inspection software solutions vs all-purpose solutions. There we mentioned the four functionality pillars that optimize the inspection regime of public organizations. They are:

  • case management
  • inspection scheduling
  • inspection execution
  • self-service portals

Now we’ll pay attention to one specific pillar – inspection scheduling. Keep reading if you want to learn the exact ways in which this functionality could be improved via business optimisation platform.

Inspection Scheduling Improvements

Inspections play a crucial role for many public sector organizations to ensure safety, compliance and effective operation. If we have to define what a good solution for inspection optimisation is, then it will be something like:

A good solution for inspection optimization includes optimization of the four functionality pillars – inspection scheduling, inspection execution, case management and self-service.

Since Canalix is a product that prides itself by supporting the optimisation of every part of the inspection regime, we have a lot to tell about the different way through which this is achieved. Let’s start with three main points, dedicated to the improvements of inspection scheduling:

1. Technology improvements and time optimisation

Here’s a “secret” – time is priceless. That’s why every optimization starts and ends with saving time. Inspection scheduling is not an isolated action. It is a group of operations that are taking big pie of the inspector’s time. That’s why Canalix is a solution based on data-driven automation and AI otpimisation technology. This technology transforms the inspection scheduling into a digital and more streamlined process that saves time.

2. Intelligible UX

Technology is not the only way through which inspection optimisation is achieved. Have you ever heard of scandic shic? This is the UX philosophy that the interface of Canalix is based on. With other words – minimalistic and comprehensible. This means that the user friendliness of the inspection scheduling software allows inspectors to work intuitively with it. On the other hand this also means: without having to read long FAQs and manuals.

The UX optimization is both – a competitive feature and a process-based optimisation. So when it comes to comparing two different solutions for business optimization, make sure that you had tested the usability of the product and felt comfortable with it as a user. Because user friendliness is the only way to realize the benefits that the product promises.

Do you want to test the user experience of scheduling inspections with Canalix? Contact us through this form.

3. Reducing of costs

What’s the reducing of time without reducing of costs? The consumer data of Canalix shows that direct improvements in inspection scheduling like time management and usability have their indirect impact on costs. The benefit goes not only to the work process on organizational and individual level. But also to the community itself. Especially when we talk about the public sector. Read more about the benefits of using inspection optimisation platform.

The inspection scheduling optimisation is just a part of a larger digital transformation movement that both the private sector and public organisations are part of. This transformation includes the other pillars of the inspection regime as well. Read here why self-service portals are more important than ever for the inspection driven regulatory enforcement.