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Governments lean heavily on regulators to ensure public safety, but also to optimise operational costs in times of uncertainty. As a result of travel restrictions throughout the global pandemic, some regulators started embracing self-inspection programs. Regulators that operated with self-inspection software were able to continue inspecting even when there were strict travel restrictions. Since self-inspections proved to perform well in times of uncertainty, regulators started treating their inclusion in the inspection programs as a long-term optimisation strategy that could solve problems beyond the pandemic.

The Canalix customers that use our inspection management software with self-inspection module are more efficient and agile and report a cost reduction effect.

What is a self-inspection program?

A regulator usually adopts a self-inspection program for inspectees with a good track record of compliance and a low-risk level for potential hazards. Those entities can perform inspection checks by themselves while the regulator maintains complete visibility over the inspection procedures and controls their standard. The results are optimised costs, better resource scheduling and agility.


Resource optimization and business scheduling software

CASE STUDY: How a regulatory agency cut costs with resource scheduling software?
          • reducing the scheduling time with up to 75%
          • increasing efficiency of operations with 40%
          • fully eliminating errors in the resource allocation process.
Download the case study.

 


Canalix helps regulators adopt remote inspection and self-inspection programs. Self-service inspections are usually conducted by the inspectee. Still, the regulator regains complete visibility over the inspection check’s execution, ensuring that the collected inspection data is valid and the compliance standards are not violated. Generally, self-inspections are executed with a pre-determined frequency, calibrated based on predictive and prescriptive analytics used to assess risk, and as part of cost-optimisation and efficiency improvement strategies.

Related: How do self-inspections improve the regulatory environment?


The benefits of self-inspection software

1. Self-service portals help organisations cut costs, and so do self-inspections

Inspectees with a history of maintaining consistent compliance with safety standards are logically the first cases that can transition to a regulatory self-inspection program. These entities are easy to trust, and that’s why regulators can save the costs of sending a ground crew on-site and transform the process into self-service based inspections.

Many Canalix clients who used the inspection management software report that implementing self-inspections helped them free up resources to work on more complex work at higher risk.

2. Self-inspection programs remain active even when operations get disrupted.

In 2022 regulators have to deal with uncertainties more than ever – global pandemics, budget cuts, and resource shortages. Flexibility is the key to resilience. Many regulators are adopting self-inspections as a tool to employ flexibility in their battle with uncertainties. A robust self-inspection program would help regulators reduce dependence on outside parties to conduct inspections.

This type of flexibility will be precious when disruption occurs and when times are back to normal because the self-inspection programs help regulators continually save costs. 

3. Self-inspections boost productivity, improves collaboration and reduce risk

By creating a culture of continuous improvement, self-inspection changes the overall mindset from policing to accountability. Self-service inspections empower inspectees to take control of their processes and maintain effective collaboration with regulators simultaneously. Advanced digital inspection software facilitates cooperation between regulators and inspectees because of the centralised source of data that makes the self-inspection process visible to the regulator. While the inspection teams are saving time from going on-site, they can use that time to regularly review the self-inspection data and analyse reports to make informed decisions to improve efficiency.  


self-inspections


How to implement self-inspection technology for your organisation?

1. Set communication channels

Suppose a regulator implements a self-inspection program for the first time. They need to know who will perform the self-inspection and what should happen if an issue emerges. The self-inspection program is more likely to succeed than fail when the communication is good. 

2. Prioritise real-time data collection through mobile devices.

Accurate self-inspection data quality = improved inspection management. One of the perks of using inspection management software to perform self-inspections is the availability of real-time data. Regulators must prioritise collecting real-time data such as photos and videos during self-inspection with a tablet or mobile phone because this will enable inspectors to verify the accuracy of data and extract more value from it.

4. Establish precise inspection KPIs and track their progress

For inspection team leaders in regulatory agencies is essential to track the KPIs of inspection performance. Those are the metrics that allow managers to track the performance of inspection teams and check whether the pre-defined objectives are met. Inspection KPIs are the indicators that define the success of the self-inspection process. By tracking their values, team leaders can assess whether the self-service inspection program is working well or if something needs to be changed to meet the regulator’s goals in terms of costs and performance. When regulators have constant access to data, they can quickly adapt their self-inspections to become more efficient.

Related: The essential KPIs for inspection management and self-inspections.


Why your organisation needs a digital self-inspection software?

  • Regulators can transform any inspection type into self-inspection and not lose visibility over the process.
  • The inspection software is configurable, which means that workflows can be configured and automated to guarantee the standardisation of self-inspections and, therefore, inspection data will be reliable.
  • Regulators can gain to save operational time and analyse large amounts of data from self-inspections. That way, they can manage future risks before they become critical.
  • With remote inspection software, regulators can adopt a flexible approach in times of disruptions and keep operations intact.
  • It helps regulators solve one of the most reported issues in the inspection management cycle, including communication, collaboration, resource scheduling conflicts, and data-driven decision making instead of subjective assumptions.

Related: How is field-service tech vital for public sector regulators?


Canalix helps regulators improve resource utilisation and optimise inspection performance from a distance. The centralised inspection platform supplies leaders with real-time data that serve as building blocks for better decisions. Inspectees and inspectors are empowered with the tools to turn their relationship into a collaborative partnership. The end goal is consistently to increase productivity and reduce operational costs. Try it now.

In 2022 regulators have to deal with uncertainties more than ever – global pandemics, budget cuts, and resource shortages. Flexibility is the key to overcoming the increasing uncertainties. Many regulators are adopting self-inspections within their inspection programs and policies as a tool to employ flexibility in their battle with uncertainties.

What are regulatory self-inspections?

A regulator usually adopts a self-inspection program for inspectees with a good track record of compliance and a low-risk level for potential hazards. Those entities can perform inspection checks by themselves while the regulator maintains complete visibility over the inspection procedures and controls their standard. The results are optimised costs, better resource scheduling and agility.

How do self-inspection add value?

Canalix helps regulators adopt remote inspection and self-inspection programs. The regulators benefit from self-inspection innovations by saving time in the travelled distance and optimising the costs of inspections. The inspected entities benefit from speedy processing of inspection checks and resolving issues that need fast resolution. But there may be many other reasons that turn regulators’ sight towards remote inspections. Below we’ll list 6 of them.

Why are self-inspections the future?

 

1. Self-inspections help government agencies cut costs

Regulators and other government agencies can significantly reduce operational costs by adopting self-inspections. The adoption of self-inspection solutions by Canalix customers is usually associated with an average of 40% improvements in efficiency connected with reduced manual work, faster resource scheduling, and better resource utilisation that ensures that inspectors are always focused on the work that matter the most.

Related: How government agencies can reduce costs in 2022?


Canalix is an inspection management software that works as a modular platform. It can be adopted in a sequenced way – each module at a different stage, by following the tactical goal to identify the area of operations that can be transformed first to achieve the most significant optimisation result. Then by adopting other modules, the digital transformation can scale and therefore, a further modification of processes be performed. Since the inspection software modules are in the cloud, Canalix provides a service model that enables government agencies to remove inefficient or manual processes and speed up the delivery of inspections.

2. Better allocation of costly resources

Canalix, as a self-inspection platform, gives apprehensive visibility to regulators of the pending inspections with the highest risk. The AI engine automatically calculates the risk score of the low-risk inspections and triggers a self-inspection workflow for them. At the same time, costly resources like inspectors can be allocated to the jobs that matter the most, e.g. with the highest risk score. This inspection management mechanism improves resource allocation and helps high-risk inspectees enhance their compliance and safety standards, and low-risk inspectees receive significant autonomy.

Related: Where do remote inspections and resource optimisation meet?

3. Predictive risk

Regulators can monitor repeat occurrences for the same risks and point our areas to inspectees who need special attention to prevent future hazards. This improves efficiency because regulators don’t have to investigate for problems but know where the risk is by looking at the self-inspection data and pointing it out to the inspectee to mitigate it.

4. Improved inspection data quality = improved inspection management

One of the perks of using inspection management software to perform self-inspections is the availability of real-time data. When inspectors receive their data digitally, the quality of data is better; therefore, monitoring risks and tracking inspection performance enable inspection teams to handle potential threats and improve safety more efficiently.

self inspections

Related: Why real-time data is important for inspection management?

5. Stronger collaboration

Real-time data also empowers regulators and inspectees to collaborate more efficiently during self-inspections. The Canalix clients from the regulatory sector report that self-inspection collaboration via the inspection management platform reduces the time needed to complete actions during inspections. That enables inspection teams to move on to the following tasks in their to-do list faster than before.

6. Self-inspection software implementation is easier than ever

Canalix is a modular inspection platform, so it’s easy to adopt the self-service inspections by integrating it into an existing inspection management system. In contrast, adopting a self-inspection procedure was a challenging and time-consuming initiative just a decade ago. There’s the technology and opportunity to implement self-inspection programs quickly and effectively. 


Case study: Reduce operational costs with inspection scheduling software

Read it to understand:

    • The advantages of modular digital transformation
    • The vital architectural practices and technologies that enable modular transformation
    • How a regulatory agency in the UK is benefitting from a modular approach with Canalix.


How can Canalix help you with self-inspection software implementation?

Canalix puts the power of an advanced AI engine in the hands of regulators who wish to implement our self-inspection module. With this technology, regulators enable their inspectees to mitigate risks before they emerge. Aside from the efficiency benefits, this digitised inspection process grants significant cost-optimisation benefits for the regulators and empowers their inspectees to predict potential problems.

Contact us to learn how our self-inspection software can be integrated into your inspection case management system.

Read also: How to improve the engagement level of self-inspections?

Everyone have heard government leaders talking about cutting costs. This is a budgetary policy that is happening in every EU country. Now in times of global health, social and economic crisis, these conversations are taking place more often than ever. Making cuts in the budgets seems like a shortcut to getting numbers in order. But shortcuts are not everything. A long-term cost optimisation policy is the smarter way to go for a variety of reasons.

Related: How digital safety inspection program can reduce the cost of inspections?

Shortcut plan vs long-term strategy?

The use of outdated systems in the public sector has led to reduction of the work load and challenged the efficiency of areas like regulatory enforcement in the peak of the covid-19 in Europe. More specifically the inspection management part of the regulatory agencies was challenged when strict social distance measures applied. This affected the citizens and the efficiency of the workforce, operating on the inspection management part.

Read now: A guide for finding the best inspection management software online

As a result there are a lot of conversation about cutting costs in government agencies now. However, optimizing costs is the direction for government agencies that are using outdated systems to run their processes.

“Government leaders often fall into “salami-slicing” budget cuts across the board. “Government leaders’ approach is to make incremental cuts to budgets areas across the board, rather than taking a more strategic cost optimization approach. These cuts can be particularly damaging to IT, derailing digital projects and ignoring the positive impact that budget spent on IT can have in reducing costs elsewhere in the organization.” says Cathleen E. Blanton, research vice president at Gartner.

Digital Transformation Drives Efficiency and Cost Optimisation

With the events that happened in 2020, government CIOs must evaluate whether the government agencies can deliver their services to the public with the current work model. After this assessment is made, the CIO must research alternative models of work. We’re living in the age of cloud technologies, so if we talk about transforming an overlooked field like inspection services, the cloud alternative must be on the top of the list.

Related: All you need to know about cloud adoption in government agencies

By researching cloud alternatives, CIOs must focus on the values of the cloud, but also to make sure that the new work models won’t be a challenge for the workforce. The values may vary. For example in the inspection management part the value may be about optimizing costs for travel of inspectors, in the case management part it may be about optimizing the processing time. The values vary at the different levels of government organizations. The good news is that with a good plan, CIOs may have an overview of the expected outcomes before buying a cloud software for inspections or for somethings else.

Related: Why is it a good idea to test a cloud software with PoC (proof of concept)?

Plan smart, implement cloud smarter

Adopting cloud for government agencies is not a simple task. It must be planned carefully and at different stages. If we look at the wholesome of processes behind regulatory enforcement, we will see room for different software solutions – inspection scheduling, inspection management, compliance management, case management, self-service portals and other e-government solutions. If the cloud implementation is planned to cover different solutions at different stage, then it will be one smart plan that will not only implement cloud, but will also do it in progressive way. It means that at every stage the workforce will be more mature to extract the values that are promised by the cloud.

Related: How route optimisation reduces costs in regulatory agencies?

The strategic approach of cost optimisation requires long term planning skills. This approach starts with formulating clear strategy and then implementing it.

Related: How to formulate cloud adoption strategy?

How to choose the right cloud service supplier?

There are hundreds of options on the SaaS market of cloud solutions for e-governments. However, when choosing a cloud service supplier, CIOs must look for something more than that. They need to identify a supplier, who is willing to be a partner and contribute to the planning of the most optimal cloud adoption plan.

Do you need help for cloud integration of inspection software and case management platforms for government agencies? Or you just want to start with gathering data via self-service portals and plan the further cloud adoption for other public services?

Contact us now.

We often try to understand what the government does by comparing it with businesses. Just as businesses rely on CRM platforms to connect with their customers better, the same apply to the governments. But the term “customer relationship” in government agencies has a different connotation.

What does CRM for government means?

If we imagine that the citizens are the customers, then the CRM is the platform that allows citizen to connect better with their government. We can go through different examples to illustrate this relationship.

  • Example 1:

People often have questions to their local government and their state governments. They can ask their questions bureaucratically which usually is slow and clumsy procedure. Or they can do it digitally via self-service portals – this is where the CRM platform makes its magic. Citizens can help themselves by using self-service portals without waiting weeks for answer or taking a day off to go to their local government’s office.

Related:  Why self-service matters for the public sector?

  • Example 2:

CRM platforms can also help governments serve their citizens better by providing good case management solution. Such system will help government employees do their job faster and smarter. By using the advantages of data-driven automation and AI optmisation, employees can resolve their tasks more optimally. This improves the life of the citizens, because they receive faster service.

Related: How AI is changing the game for inspection software platforms?

  • Example 3

There are also some overlooked processes with which government agencies serve their citizens. The inspection regime is such. Regulatory bodies have to comply with state regulations and earn the public trust by maintaining transparency. That’s why the inspection regime must also be accounted as one of the main relationship points between the government and its citizen.

Although we compare the public sector with businesses, we must always keep in mind that the former have more specific needs.

Related: Read more about the differences between industry-specific platforms and all-purpose solutions.

How Canalix Can Help Government Agencies?

Governments use platforms like Canalix for the same purposes that enterprises use CRM tools: to keep track of data and processes and make their citizens happier. Since the public sector has more responsibility to the community, it needs more specific solution. That’s why Canalix is a solution, based on data-driven automation and AI optimization. These technologies ensure the core functionalities with which government agencies serve their citizens. Last, but not least, the digital transformation that Canalix ensures is based on the principles of keeping the public trust and keeping data securely.

 

Do you want to try how Canalix works? Send us an email.

It’s a global trend that both customers and organisation are preferring the self-service as a way to interact. The presence of covid-19 in our lives with rules for social distance is expected to make this trend even more growing. Different industries are in different stages of adopting digital transformation. For organisations that are at their very beginning of digital transformation, self-service is a good starting point. Here’s why.

We’ve already discussed how inspection software platforms provide the public organisations with more optimal ways for inspecting. Self-service portals play crucial part in this process. In the current times of social distancing rules, this functionality is more relevant than ever.

Organisations that offer self-service are more compatible with social distance rules

A good example can be given with social institutions. They have strict state regulation. Nevertheless they must keep strict social distancing rules as well. The both set of rules must be kept, but in the traditional sense they may contradict each other. This is where self-service portal can make the mutual existence of those rules possible. Long story short: the self-service portals are letting service providers to register and do their risk profiling digitally. Thanks to this digital solution the inspection industry can work efficiently even in times of social distancing.

Another reason for public organisations to adopt self-service for their customers is that it is one of the best first steps for starting digital transformation. Self-service portals usually provide costumers with the opportunity to do a relatively simple process by themselves. The simplicity of this process allows its automation to happen more stress-free for inspecting organisations and their customers. This is why it’s a very good first step in business optimisation before going into more complex level of digital transformation.

Are you interested to know more about digital transformation in public sector? Contact us from here.

Read also what digital transformation solution is more suitable for public organisations enforcing regulations?