Why Self-Service Matters For Public Organisations?

It’s a global trend that both customers and organisation are preferring the self-service as a way to interact. The presence of covid-19 in our lives with rules for social distance is expected to make this trend even more growing. Different industries are in different stages of adopting digital transformation. For organisations that are at their very beginning of digital transformation, self-service is a good starting point. Here’s why.

We’ve already discussed how inspection software platforms provide the public organisations with more optimal ways for inspecting. Self-service portals play crucial part in this process. In the current times of social distancing rules, this functionality is more relevant than ever.

Organisations that offer self-service are more compatible with social distance rules

A good example can be given with social institutions. They have strict state regulation. Nevertheless they must keep strict social distancing rules as well. The both set of rules must be kept, but in the traditional sense they may contradict each other. This is where self-service portal can make the mutual existence of those rules possible. Long story short: the self-service portals are letting service providers to register and do their risk profiling digitally. Thanks to this digital solution the inspection industry can work efficiently even in times of social distancing.

Another reason for public organisations to adopt self-service for their customers is that it is one of the best first steps for starting digital transformation. Self-service portals usually provide costumers with the opportunity to do a relatively simple process by themselves. The simplicity of this process allows its automation to happen more stress-free for inspecting organisations and their customers. This is why it’s a very good first step in business optimisation before going into more complex level of digital transformation.

Are you interested to know more about digital transformation in public sector? Contact us from here.

Read also what digital transformation solution is more suitable for public organisations enforcing regulations?

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5 Reasons Why Regulatory Enforcement Agencies Need Inspection Software

The inspection optimisation is crucial for public organisations responsible for enforcement regulations. The improvement of this process brings benefits not only to the regulators, but also to the community. We’ve already mentioned what kind of values are brought by the use of inspection software. Now let’s have a look at our detailed list of 5 reasons why an inspection platform can make a difference.

Inspectors are spending big part of their time to search, organize and process data to do their job. The inspection software is doing big difference by automating these operations. The manual process of collecting data, communicating with different entities, sharing data, making decisions, documenting changes in the regulations and applying them can be done in entirely different way. Basically this process is now having its digital face lift thanks to the inspection management software platforms.

Benefits of using inspection platform

Here are 5 benefits of why public organisations enforcing regulations need to use inspection software:

• Up to 75% of submissions can be processed automatically and up to 60% reduction in process time
• Up to 50% reduction in inspection report writing time
• Up to 40% reduction in total travelled distance
• Planning of inspectors reduced from days to seconds
• No wasted time by wrongly skilled inspectors send on-site

1. Reduced process time

One of the advantages of using inspection optimisation software is the reduction in process time. For example Canalix is a platform that optimises the work process for inspectors by applying data driven automaton. Based on our consumers data this means up to 75% of submissions can be processed automatically. On the other hand this equals up to 60% reduction in process time.

2. Reduced inspection report writing time

When inspection is executed, a report must be published. The use of software that documents every process in the routine of inspectors, makes possible the creation of auto generated reports. This is another benefit brought by the data driven automation. Make sure that the inspection software you’re using can generate reports automatically. According to consumers data, Canalix’s inspection platform reduces up to 50% the inspection report writing time.

3. Reduction in total travelled distance

It’s a big challenge to create the optimal inspection plan. With good automation and AI algorithms the inspection program can easy map the most optimal route. The factors that are considered for mapping this route are inspectors’ skill set, availability and other requirements and constraints. Based on our consumer data, the  inspection optimisation with Canalix can reduce up to 40% the total travelled distance of inspectors. This benefit is making an impact not only for inspectors and the public sector, but also for the local community and the planet.

Related: How Route Optimisation Can Reduce The Cost of Regulatory Inspections?

4. The time for planning of inspectors is reduced

A good inspection platform will reduce the planning time for inspectors. This has a direct impact on individual’s productivity. It also optimises the use of their expensive time.

5. No wrongly skilled inspectors are send on site

Another aspect of optimising time in the inspection programs is the benefit of no wrongly skilled inspectors send on site. The skill set of inspectors may vary and that’s why Canalix uses sophisticated AI algorithms to allocate inspectors with the right skill set to the right place. When there is wrongly skilled inspectors send on site, there is also stress. A good inspection software can basically eliminate this stress.

When we walk about benefits, we can go on and on.  If you’re interested to know more about how your organisation can benefit from using a platform like Canalix, get in touch through the Contacts us page.

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Purpose-Built Inspection Software vs General Project Management Platforms

How do you know what inspection optimisation software your organisation needs? If we separate all of the available platforms for regulatory inspection automation, we will get to two general types of software: industry specific and all-purpose software.

The industry-specific business optimisation software is created for the needs of specific industries. For example Canalix is designed to optimise the inspection regime of public sector organisations. The product itself support entire end-to-end process of registration of service providers or entities underlying a regulation, planning, scheduling and performing of inspections, ongoing enforcement and management of complaints. It is a specific solution that answers to specific needs.

On the other hand, the all-purpose platforms provide their clients with general options for business optimisation. For some companies optimisation means to automate their work processes, for other companies it means to personalize their marketing. This kind of general solutions are designed for businesses that have broad target.

Why we need an industry specific inspection software?

Every product that offers efficiency solutions promises list of benefits to the potential clients. But if we want to experience the effect of these benefits, we need to be able to assess how much the product is suitable for our industry. For example if we want to optimise the inspection regime of regulatory bodies, we need to think not only of inspection execution, but also of other functionality pillars like inspection scheduling, case management and self-service.

A private B2C company with broad target of users may not need all of these functionalities. But public organisation that enforces regulation will need every bit of functionality hat involves these four pillars.

The comparing between industry specific solutions and all-purpose platforms could go on and on. In summary it will always come down to this: specific needs require specific software. The challenge is to identify these needs and to translate them into relevant requirements. Once you have clear picture of what the regulatory enforcement of your organisation requires, you would be able to make informed decision about what’s the best inspection software solution for your needs.

You can start informing yourself on the subject right away. Read more about what’s at the heart of inspection opitmization software.

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Inspection Management Software For Regulators – Benefits

It’s no secret that technology is changing businesses through optimisation every day. Regulatory enforcement is undergoing its digital change as well. However, when searching for inspection software or any other case management system for regulators, chances that you’ll find a universal solution are big. But when we search for a specific and targeted platform that is build to serve the purpose of optimisation for regulatory bodies, it gets tricky to find relevant results.

Inspections are one of the most important ways to enforce regulations and to ensure regulatory compliance—the process of inspecting means examining and assessing something. When we talk about regulatory bodies, inspection management is a serious part of their work. As there are many business optimisation solutions for various businesses, there are business optimisation solutions for regulators as well. Canalix –  inspection management software is such.

BENEFITS OF USING INSPECTION SOFTWARE

When we describe the benefits of using resource optimisation software, it usually comes down to the benefit of two entities – the business and the client. But when the optimisation solution involves government agencies that enforce regulations, the use is not only for the regulator and the subject of inspections but also the community. Since public sector agencies operate with the taxpayers’ money, the constant optimisation of their spending should be a priority. One of the ways to achieve this is by using a business optimisation platform.

The capacity of benefits for the different inspection tools varies. But based on the consumer data we have in Canalix, we can outline these advantages:

  • up to 75% of submissions can be processed automatically​ and up to 60% reduction in process time​
  • up to 50% reduction in inspection report writing time​
  • up to 40% reduction in total travelled distance​
  • Planning of inspectors reduced from days to seconds​
  • No wasted time by wrongly skilled inspectors sending on-site​

Resource optimization and business scheduling software

CASE STUDY: How a regulatory agency cut costs with resource scheduling software?
          • reducing the scheduling time with up to 75%
          • increasing efficiency of operations with 40%
          • fully eliminating errors in the resource allocation process.
Download the case study.

 

Read more: The complete list of benefits that inspection management software can offer in 2020

We will explore each side of the benefits for the regulators and the community in our blog. If you want to see how regulatory enforcement and inspection optimisation products like Canalix work, contact us now.

Learn more about the differences between industry-specific inspection solutions and all-purpose platforms.

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