e-government Archives

Posts

How your government agency can reduce costs in 2022?

AI & Inspections, Case Management, Inspection Management

One of the public sector’s biggest struggles today is transforming services and freeing themselves of legacy systems and workflows. Are they winning this battle? And how do they do it?

The digital transformation vision

Government agencies, local government administrations, and other public organisations are bearing big weight when it comes to digital transformation. They have to keep up with the vision of how public services should be delivered while facing constant pressure for reducing costs and do more with less. This challenge, however, is creating opportunities for innovation.

Canalix is helping government agencies to get the advantage of the available innovative solutions. Since the constant pressure for cost optimisation in the public sector is making public sector leaders more interested in adopting platforms as solutions that could address a variety of workflows and services, Canalix is designed to respond to these particular public sector demands. That enables organisations to progress in digitising their processes and keep up with the evolution of technology.

CASE STUDY: How a regulatory agency cut costs with resource scheduling software?

- - - - reducing the scheduling time with up to 75%
      - increasing efficiency of operations with 40%
      - fully eliminating errors in the resource allocation process.

Download the case study.

Why using a cloud platform is better for a government agency?

Government agencies like the regulators can automate and scale operations such as inspection checks on Canalix – a single inspection management platform. Since the platform is modular, it can be adopted in a sequenced way – each module at a different stage; by following the tactical goal to identify the area of operations that can be transformed first to achieve the most significant optimisation result. Then by adopting other modules, the digital transformation can scale and therefore, a further transformation of processes be achieved. Since the inspection software modules are in the cloud, Canalix provides a service model that enables government agencies to remove inefficient or manual processes and speed up the delivery of inspections and work that matters the most.

The inspection software of Canalix provides dedicated modules for different solutions – regulatory case management software, self-inspection and evidence submission, AI resource scheduling, grant management, automated compliance assessment, inspection marketplace, etc. Furthermore, with the platform’s AI engine, Canalix delegates most of the repetitive tasks to be done automatically by the AI engine.

Long story short, with Canalix, government agencies can:

Gain cloud service
Minimise risks and reduce costs
Simplify services via self-submission and self-service portals
Speed-up inspection delivery
Improve productivity
Optimise the work patterns
Connect their employees intelligently.

What challenges public sector leaders can overcome with Canalix?

With Canalix, government agencies can upgrade their legacy systems with easy-to-use modules in the cloud to drive efficiency across processes within the organisation. With these solutions, government leaders can tackle these common challenges:

1. Challenges with the complexity of modernising the IT

upgrade outdated work processes
Modernise a legacy system and start automating and prioritising tasks
Eliminate time-consuming manual work and boost productivity.

2. Challenges with the visibility of data

organisations can quickly check the cause of a problem when the performance of tasks suffers and ends in issues such as overbooking, rework, etc.
Government agencies can have a central source of data across departments and improve communication and connection between employees.

3. Challenges with the costs

By quickly identifying issues and improving potential weak points in service delivery, government agencies could reduce the expenses.
By providing cloud solutions to the end-users, the agencies don’t have to suffer the negative impact of assigning whole teams to troubleshooting problems that can emerge on-premise.

Success story

Here is a remarkable story of how a Canalix client kicked off their digital transformation strategy with a modular resource scheduling solution only to scale later to use a complete platform of inspection software solutions.

The modular digital transformation approach allows organisations to optimise beyond resource scheduling. In other words, combining different modules will enable organisations to enhance their efficiency even more.

Success story of adopting inspection software module “Marketplace”

After our client transformed their inspection scheduling operations with Jobtimizer, they decided to continue their digital transformation journey with another module – the marketplace module. The goal: to further enhance the efficiency and productivity of the inspection process.

The marketplace module enabled our client to integrate a digital workspace within their existing inspection management system. Within this workspace, our client’s staff was able to post details about pending inspections. Imagine it as a data pool with tasks. Access to these tasks is ensured through a secure portal to external agents who can take over jobs and complete them on the client’s behalf. Each task file has a unique ID, requirements, and due date for inspection check. Only agents with the required certification can take and complete corresponding tasks.

The outcome

The marketplace module allowed our client to expand their operating models by outsourcing low complexity tasks to external agents. That enabled their internal costly case resources to focus on critical tasks and jobs that matter the most. First, our client managed to transform their resource-constrained scheduling process into a more optimised version. Then, with another module, they adopted a new operating model to focus their case resource’s time only on work that matters the most. Both modules delivered quick wins, and our client is now planning further digital transformation with other modules.

Read more about how your government agency can tackle the issue with resource-constrained scheduling.

Are you interested in adopting new operating models with quick wins? Contact us here.

February 11, 2022/by Boris

Digital transformation across all government services – how to achieve this?

Case Management, Digital Government, Inspection Management

Comparing governments with businesses has always helped individuals to understand the concept of government better. It’s the same when it comes to comparing digital transformation in enterprises with eGovernment transformation. In both cases we have a big structure that is divided on different department levels – finances, social care, justice, food safety, road safety, etc. However, in terms of complexity there will always be one winner – and it’s the government.

How complexity differs in businesses and governments?

Businesses are serving the market and make their decisions with the goal of extracting a benefit from the market. Governments are beyond that – they serve both the public and the business and have a regulatory function to make decisions based on information that is gathered with paperwork or e-government services. That’s why we talk about whole other level of complexity.

If we take a close look at different levels within a government we will be able to gain a clear picture on the complexity we’re talking about. Let’s take for an example the structure of the government financial management. If a business doesn’t plan budgets wisely and doesn’t take financial decisions based on objectives like cost-efficiency, then the business will collapse. It’s the same with the public sector. That’s why financial systems have streamlined processes and principles that ensure the financial vitality of an organization.

If a closed eco-system like a small or medium business starts automating their financial management process by process, then we will have a classic digital transformation plan in action. Things in governments are a little bit more complicated. It’s simply so because the complexity of governments requires from the IT decision makers, CIOs and functional leaders the look further in the picture.

Why government CIOs need to look further in the digital transformation picture?

Let’s take for an example a social care regulator. Digital transformation in such structure will start by transforming the internal processes: first automating case management operations, then the inspection management processes, etc. The next stage of transformation will capture the processes with external agents by building up self-service portals. The self-service portals might serve the needs of the Ministry of social care at first and then expand to serving citizens. At certain point the social care bodies will have too much portals to work with. This is the moment when the CIO must come with a solution to integrate the automated processes and move every service under the same roof. This is what we call a fully functional eGovernment platform. To realise the full potential of this concept, CIOs must be able to look far in the digital transformation picture.

Transforming one process may catalyse big transformation across the economy

In times where changes happen fast, public finances are concerned with issues such as cost optimisation and efficient allocation of public money. E-government solutions are common means to achieve this. However, the transformation can’t encompass all government areas at once. It always starts with a single process and ends up transforming the whole ecosystem. In terms of where transformation in the public sector starts from, it always starts with the biggest areas of expenditures. These might be: social care and health, food safety, construction, financial regulations, etc.

So if we look for an answer to the big question how to drive digital transformation across all government services, we must stick to the old rule: start with a strategy. Then do things process by process. Make a long-term plan and create a team that will help you achieve this.

Are you looking for an eGovernment platform that will allow you to integrate automated services like case management and inspection management? Contact us.

August 18, 2020/by Boris

How investing in cloud services creates savings for government agencies?

Case Management, Inspection Management, Regulatory Compliance

Everyone have heard government leaders talking about cutting costs. This is a budgetary policy that is happening in every EU country. Now in times of global health, social and economic crisis, these conversations are taking place more often than ever. Making cuts in the budgets seems like a shortcut to getting numbers in order. But shortcuts are not everything. A long-term cost optimisation policy is the smarter way to go for a variety of reasons.

Shortcut plan vs long-term strategy?

The use of outdated systems in the public sector has led to reduction of the work load and challenged the efficiency of areas like regulatory enforcement in the peak of the covid-19 in Europe. More specifically the inspection management part of the regulatory agencies was challenged when strict social distance measures applied. This affected the citizens and the efficiency of the workforce, operating on the inspection management part.

Read now: A guide for finding the best inspection management software online

As a result there are a lot of conversation about cutting costs in government agencies now. However, optimizing costs is the direction for government agencies that are using outdated systems to run their processes.

“Government leaders often fall into “salami-slicing” budget cuts across the board. “Government leaders’ approach is to make incremental cuts to budgets areas across the board, rather than taking a more strategic cost optimization approach. These cuts can be particularly damaging to IT, derailing digital projects and ignoring the positive impact that budget spent on IT can have in reducing costs elsewhere in the organization.” says Cathleen E. Blanton, research vice president at Gartner.

Digital Transformation Drives Efficiency and Cost Optimisation

With the events that happened in 2020, government CIOs must evaluate whether the government agencies can deliver their services to the public with the current work model. After this assessment is made, the CIO must research alternative models of work. We’re living in the age of cloud technologies, so if we talk about transforming an overlooked field like inspection services, the cloud alternative must be on the top of the list.

By researching cloud alternatives, CIOs must focus on the values of the cloud, but also to make sure that the new work models won’t be a challenge for the workforce. The values may vary. For example in the inspection management part the value may be about optimizing costs for travel of inspectors, in the case management part it may be about optimizing the processing time. The values vary at the different levels of government organizations. The good news is that with a good plan, CIOs may have an overview of the expected outcomes before buying a cloud software for inspections or for somethings else.

Plan smart, implement cloud smarter

Adopting cloud for government agencies is not a simple task. It must be planned carefully and at different stages. If we look at the wholesome of processes behind regulatory enforcement, we will see room for different software solutions – inspection scheduling, inspection management, compliance management, case management, self-service portals and other e-government solutions. If the cloud implementation is planned to cover different solutions at different stage, then it will be one smart plan that will not only implement cloud, but will also do it in progressive way. It means that at every stage the workforce will be more mature to extract the values that are promised by the cloud.

The strategic approach of cost optimisation requires long term planning skills. This approach starts with formulating clear strategy and then implementing it.

How to choose the right cloud service supplier?

There are hundreds of options on the SaaS market of cloud solutions for e-governments. However, when choosing a cloud service supplier, CIOs must look for something more than that. They need to identify a supplier, who is willing to be a partner and contribute to the planning of the most optimal cloud adoption plan.

Do you need help for cloud integration of inspection software and case management platforms for government agencies? Or you just want to start with gathering data via self-service portals and plan the further cloud adoption for other public services?

Contact us now.

August 7, 2020/by Boris

How Governments Should Prepare For The Post Pandemic Scenarios?

Inspection Management, Resources, Tips

Just as almost everywhere in the world, governments in EU are facing wave of strategic decisions designed to help government agencies to be prepared for new global outbreaks of covid-19. The functional leaders within government agencies and enterprises are engaged in planning activities that are supposed to fix the damages that the pandemic inflicted not only on the social and economic life, but also on the work process within their own functions. The good post pandemic plan start with looking at certain possible scenarios.

What do we mean by “possible scenario”?

Since the global pandemic is still not well known from the science, there are hundreds of possible outcomes for the next few months. When we describe those possible outcomes, then we have a possible scenario for the future. Describing a few different directions for the future is what would mean to have a possible scenario. As we already mentioned in our previous blog post, researches made among IT decision makers are already indicating that the changes induces by the pandemic are more likely to be permanent.

The promise for permanency of the new normal is what drives the major wave of rethinking and reshaping strategy in enterprises and governments. The adoption of cloud technology is what seems to be one of the major directions to go with for government agencies. The government CIOs have the hard task of driving these conversations and preparing their organizations to respond in the most optimal way to these possible future scenarios.

What’s the plan for the government agencies?

Let’s check what data we have so far. There are possibilities of new waves of covid-19 infections, new lockdown and social measures to slow the spread of the pandemic. Researches are saying that the new work models are likely here to stay. Based on this data we can assume how the next months and years are going to look like.

However, having a possible scenario doesn’t mean that we can forecast the state of financial sheets. It only means that we can plan a transformation model that will:

1) Allow the workforce to operate remotely

For example:
In case of another regime of strict measures, the workforce must be able to work from home by using an electronic workspace. This is why it’s important for every government agency to have a well formulated cloud adoption strategy.

2) Allow the organization to save costs in the long run

For example:
Cost-efficiency must be a priority when the organization transitions to cloud. The new solution must allow the company to cut costs. For example if we talk about digital transformation of regulatory agency, then the agency may have to change to using cloud inspection software. With the use of AI and data automation the software can optimize the allocation of resources and therefore cut on costs.

What makes a good strategic decision?

The bottom line is that when CIOs plan for the future, they must look at new directions and do it with the understanding that these directions are new realities. They must come up with strategy that will allow the organization to be fully functional for the times ahead. No matter what scenario rolls out, the CIOs decisions’ outcome must be sure win for the organization. That’s what makes the decision strategic. Do you want to know more about strategic decisions in the field of e-government solutions such as case management and inspection management?

Contact us now.

August 5, 2020/by Boris