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myths ai inspections technology canalix

“The robots will replace humans and there will be no jobs for people”. In the distant past the unknown was a source for imagining evil powers that threaten everything that humans created. Today the new technologies serve as the new unknown and we create myths about them too. The myths have always been here to help us invent villains. But with more knowledge at our hands, we also got better at debunking them.

AI technologies are making its way in all levels of governments and enterprises today. That’s why it’s more and more important for CIOs to understand the value of AI without making wrong assumptions, based on myths. Are you ready to bust a few myths about AI with us?

Let’s start with myth #1:

AI can replace human thinking?

Artificial intelligence is called artificial for a reason. It can replace human intelligence up to a point. AI can learn how to execute tasks, but if the conditions of this task change, then AI will fail. To say that AI will replace human thinking sounds more like a Terminator movie plot and less like reality.

AI can learn things independently of human touch

AI technologies do not learn on their own. They need human control. The AI needs updates, constant integration of new knowledge, etc. That’s why when choosing an AI boosted software service, CIOs must pay close to attention to the technological state of the product they will use.

Related: Guide for finding the best inspection management software

AI makes decisions independently of humans

AI is data & rules-driven technology. Rules are defined by human experts. While the AI can independently solve simple tasks, based on pre-defined rules, sometimes there is complexity that is far beyond the capacity of AI. This is where human involvement is needed. We have a perfect example for the way AI can transfer the decision-making to a human party:

Let’s imagine that a citizen is filing an appeal for review to a government agency that is governing the field inspections. While the citizen files the data of his appeal on the front-end of the Agency’s website, on the back-end an AI is trying to categorise the complexity of the case based on the gathered data.

With a well defined set of rules, the AI would be able to set a relevant complexity score. If the case is too complex (above certain score) it will be send for review by human. If the case is simple enough for automatic processing through the AI, then it will be automatically allocated to an inspector and the inspection scheduling and execution will happen in the most optimal way.

Related: Learn more about inspection management and AI complexity score

We worked so far so good, so we don’t need AI

AI is not a magic that will instantly improve the business outcomes within an organization. Whether your company needs or does not need AI, it should be a decision based on data. In other worlds, every CIO must be able to answer why his organization does or does not need AI.

Having visibility on technologies and knowing how they can or can’t help on the strategy of the organization is important. The business needs are ever evolving and the decisions that are made today may not apply for tomorrow’s technological landscape. That’s why no matter where a government agency or an enterprise may stand in terms of adopting AI, they must have their research done.

Debunking myths is easy. Staying always alert to how technologies evolve is hard. Do you want to follow what’s new with AI and inspection software? Sign up for our newsletter.

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ai in inspections canalix

It’s halfway through 2020 and so many things happened so far. With the rapid changes in the work culture all around the world, Lewis Carol’s famous quote from Alice, “we must run as fast as we can, just to stay in place” rings specially true. From the insights the many enterprises and governments around the world are giving, these new changes are here to stay. Or said otherwise: the new work models are here to stay. The sooner companies and organization come up with optimized solution for their new work routines, the better outcomes they may expect in case of a second wave of covid-19 outbreak.

Related: SaaS Inspection Platforms – The Solution for Regulators and Enterprises After Covid-19

The benefits of AI in compliance management are nothing new for big enterprises. In the past few months of dynamic changes enterprises started appreciating even more the value of AI in compliance management. But for conservative organizations like government agencies, the level of adoption of technologies like AI in the inspection model is not the same. With the growth of interest towards inspection software solutions, grows the number of questions that decision makers on digital transformation in government agencies are asking.  So here are 4 frequently asked questions that we prepared for them.

1. Why use AI in inspection management and not stick to the old manual way of inspections?

The old ways are the gold ways. But not always. When unprecedented changes happen outside the organization, the old ways may turn into annoying limitations. So is the case with the manual inspections. They require a human judgement for every step of the inspection process. It is great to have the resource to designate a human to make judgement on complex cases. But in a future where the work from home model is the new normal, the manual way is no longer an optimal way for inspections. That’s why it’s great to have technologies like AI that can turn even complex processes into faster and better version of themselves.

Related: The Complexity of Inspection Management Made Simple

2. How expensive it is to use AI in inspection management?

The use of AI in inspections is supposed to lower the costs of government agencies. There are two big reasons for that. The manual inspections require the time and efforts of multiple specialists with different level of competence. While AI can take over complex processes like the allocation of cases to the right inspectors and reduce the operational time from days to hours. And this is not the best of it. Thanks to a sophisticated complexity scoring mechanism, Canalix’ inspection management system is looking for the most optimal scenarios where resources like transportation expenses can be utilized more efficiently. So the only thing that AI in the inspection model can do to your company’s expenses is to lower them.

Related: How Can AI Transform Inspections?

3. Is it really a good idea to trust a machine with the inspection process?

Thanks to the popular culture, the collective conscious is constantly associating the archetype of robots that take over control over the humans with AI. However, when we talk about AI in inspections, we don’t talk about movie robots. We talk about smart technologies, build by other humans that are designed to make the work process smarter. Since inspection management is a complex matter, sometimes the human judgement is necessary. That’s why the AI of Canalix is build to be smart enough to send cases that are above certain complexity to humans.

4. How to get started with using AI in inspections and compliance management?

If you’re looking for inspection software that offers AI optimization, contact us now. We will tell you more about our product. You can even get to test it. Learn more about the importance of testing a demo of inspection software.

ai inspections company canalix

Artificial intelligence has been used in many industries for business optimization purposes, including the field of inspection management. The need to improve productivity and efficiency is very visible in this field. This is a conservative area where changes happen slow. However, the new reality of the post pandemic world is about to change that and make some changes happen faster than before.

On June 23rd took place the Virtual AI Summit of Microsoft where the main topic was “How AI can empower your organization?”. During the event Mitra Azizirad (Corporate VP of AI and Innovation Marketing in Microsft) talked about imagining a future where AI-driven automation is an everyday part of our business lives. This main topic and the fact that the event was entirely digital strengthen the message of the virtual event: that now is the time to get in line with the future that is being reshaped in front of our eyes.

We already talked about the growth in the use of cloud-based SaaS services as a result of the pandemic. Of course, it is a very general conclusion and if we look at different technologies, we will see more layered and complex transformation happening under the brand of Cloud-based solutions. The question that we will focus on in this article is how AI as a technology can help to improve efficiency in inspections?

Related: Cloud Inspection Solutions – The New Normal For Regulators and Enterprises After Covid-10

How can AI transform the inspections in your company?

During the event Azizirad mentioned that AI is transforming organizations in three major directions: operations, productivity and customer service. If we look at this notion through the prism of our inspection management tool Canalix, we can easily say that AI is transforming regulators and enterprises in the same directions:

  • Operations -> reducing the risk of mistakes in inspections
  • Productivity -> increasing the speed of communications and processes in inspections
  • Customer service -> providing government agencies and enterprises with self-service portals, which are great for gathering data and keeping social distance rules at the same time.

Related: The Complexity of Inspection Management Made Simple

Another point that Azizirad touched is the actual benefits that some businesses have measured after transforming their manual processes via data automation. Her figures showed that up to 25% increase in employee productivity is being brought with data-automation. This is a metric that’s hard to be measured, but when we talk about covering entire end-to-end process like inspection management, a projection that can be made in the very initial phase of testing the product.

Related: 5 Benefits of Using Inspection Management Software in 2020

“The ability to integrate AI into the fabric of your business is what is going to accelerate the value you get from the technology – and where we see the leaders differentiate from those that are struggling”, Azizirad.

Do you want to learn more about transforming your company with AI inspection? Contact us.

inspection management software platform optmization canalix

One of the first association one has when hearing about inspection management is complexity. What comes to the imagination is a big complex structure with a lot of processes going on in the same time. To some it may looks scary and impossible for optimization. However, that is not entirely true. Canalix is a product that is dedicated to making inspection management simple. That’s why we wrote this article to explain how things really are working in an inspection management platform like ours.

What is inspection management?

Inspection management is series of operations that are more complex than business process management. They are more unpredictable because they involve cases, which very often have a complex structure and relationships with other cases and processes. While automating a simple business process is easy, because we have pre-defined steps, automating cases is the harder thing to do. It’s hard because if we automate case-based process (such as the inspection management), we need to automate possible scenarios involving human judgement. If it was a video game, automating business process will be level 1, while automating a case process will be the final level.

Related: Read more about the difference between case management and BPM

And so we come to the burning question:

How to automate inspections that need human judgement?

Let’s imagine that a citizen files a complaint to a state regulator via self-service web portal. After describing the issue, the citizen has to complete a quick questionnaire about the nature of his case. Depending on the answers, the case is being profiled within a category of complexity.

Related: Why Self-Service Portals in Government Agencies Matter?

Now let’s imagine that there are hundreds of other cases. Each with different complexity level and only tens of inspectors that can do an inspection. If every inspector has a unique skill set, then the matching of cases with inspectors should be done very precisely.

Precision takes time when done manually. By looking at this complex picture, one would think that it will take an eternity to finish each case. It is partly true. But not if inspection management platform like Canalix is processing this complex model of work.

Related: Five Benefits Of Using Inspection Management Software in 2020

Are cases allocated automatically after receiving data from self-service portal?

The short answer is yes. Thanks to a pre-defined set of rules, Canalix is scoring the complexity of each case. It means that once a citizen submits the data for his own case, the inspection platform starts moving the case through the inspection pipeline. This movement includes the matching of the case with relevant inspector. And this is not the best of it. By defining a priority score and using different options for constraints, the inspection scheduling and planning can be done in the most optimal way. It means not only that cases can be allocated to the right inspector without making a mistake, but also allocated in a way that is more optimized in terms of resource utilization (for example reducing the costs for transportation).

The power of artificial intelligence is making big difference by allowing us to work smarter than before. That’s why AI is one of the main technologies that stands behind our inspection management software. It is literally a technology that can replace the need of human judgement.

Related: The Benefits of AI in Inspection Software

Replacing entirely human judgement sounds scary and uncomfortable for more conservative business environments. This is where another perk of using inspection management solution like Canalix comes. When a case has a high complexity score, the inspection platform sends it for control by real human. In other words it means that the inspection software is smart enough to judge when a case needs to be processed manually by human.

Is specific technical knowledge needed to use an inspection management platform?

The short answer is no. Simplifying complexity runs on every level in Canalix. It includes the usability of the software. With simple and minimalistic user experience everyone with general technical knowledge can use Canalix.

Related: How Inspection Scheduling Is Being Optimized With Canalix?

Describing how the complex structure of inspections can be automated is not always the best way to demonstrate how inspection optimization platform works. This is why you can book a live demo with us. Contact us here.

Do you want to know more about the benefits that inspection software like Canalix can bring to your organization?

• Up to 75% of submissions can be processed automatically and up to 60% reduction in process time
• Up to 50% reduction in inspection report writing time
• Up to 40% reduction in total travelled distance
• Planning of inspectors reduced from days to seconds
• No wasted time by wrongly skilled inspectors send on-site

Read more here.

government case management systems

It’s no secret that there’s a whole genre of jokes about government agencies. The reason is mostly the predominant stereotype that describes government services as slow and clumsy. But if we look up to the top smart cities in the world, we’ll find examples of local governments that are successfully breaking up with this stereotype.

It is always inspiring to look up to the great examples. But is it serious to compare the multi-million digital transformation budget of London to the budget of a local government agency somewhere in England? Of course not. However, there are basic business optimisation solutions that can make big difference for local governments. The modernization of government case management systems is such.

How Case Management Systems Can Transform Government Agencies?

1. Less manual work, more automation

Public agencies oversee many parts of the inspection driven regulatory enforcement process. Sometimes these parts interact with each other. Or there are new compliance rules that change the process. This work adds up every day. This is why procedures in the public sector are often slow if they are done manually.

Digital transformation is changing this by integrating governments with useful and easy to work with crm-like platforms. Such platforms improve efficiency via data-driven automation that allows faster workflow.  And it’s no secret that when we talk about saving time, we talk about saving costs. So this is the  most basic transformation value that a good case management system can bring by automating manual processes.

2. Eliminating expensive mistakes

Data automation is the technology through which case management systems ensure fast workflow. But how do they ensure smart workflow? The answer is artificial intelligence. A smart case management system will remove the risk of expensive errors.

We will give an example with the way Canalix is applying AI optimization in the inspection process:

Imagine that there are different cases categorized by their specifics in different folders. The solving of each case requires inspector with specific skill set. The manual process of matching inspectors with cases have a big risk of error. Such risk may lead to sending wrongfully skilled inspectors on site. Bit with smart case management system like Canalix each case can be matched with inspector, based on factors like skill set, distance, availability, etc.
Our smart solution makes fool circle of this AI optimization by making the allocation visible in the inspectors’ scheduling calendars in real time.

Related: Three Benefits of Using AI Driven Inspection Software

3. Providing security

If we keep the data in excel files on our government agency’s server, it will be easier for hackers to steal the data. But a good case management system can provide additional security. If you want to take care for your government agency’s case management security, make sure that you look for cloud-based platforms that are specifically build to answer to the needs of the public sector.

Related: Why Regulators Need Industry-specific Inspection Software?

Government agencies are organisations that still have baby steps to make into digital transformation. Modernizing their case management software is a good ground for making larger steps into this field. Do you want to lead your organisations into its first step in digital transformation? Contacts us for a free demo.

Related: Why Self-Service Portals Are Good Idea For a First Step Into Digital Transformation?

ai drive inspection software canalix

The traditional vs the modern is a conflict as old as the world. It has a very visible implication in the inspection driven enforcement activity of the public sector. In the regulatory environment this conflict is formulated like: digital transformation solutions vs old traditional inspection methods.

The regulatory bodies that use traditional methods for inspection are facing an expensive and clumsy process. On the other hand the nature of inspections is always to some degree risky for the success of the whole operation. This risk can increase the cost of inspection process. For example there could be a mistake in the allocation of cases, allowing wrongfully skilled inspectors send on site or some other mistake that could impact the cost.

We’ve already looked through variety of success stories of smart cities that embraced digital transformation. They are winners on the side of the modern and adopters of the optimization through disruptive tech solutions. These solution are doing their magic on different levels at the same time. We already talked about how data automation is an essential level of operation for the inspection software. In this article we will look through AI optimization as another feature that is a game changer for the inspection driven regulatory enforcement.

Related: Read why data is the ground base for digital transformation. An example with the top five smart cities in the world for 2019.

So, how is AI changing the game?

AI optimizes the resource utilization

Artificial Intelligence can design the most optimal ways for inspections. It can learn from the existing data and eliminate mistakes like sending wrongfully skilled inspectors on site or planning routes in nonoptimal ways. According to the user data of Canalix, the AI optimization can bring up to 40% better resource utilisation.

AI enables more efficient data flow

When the amount of data is managed intelligently, the business operations are improving. Even if there are potential issues, they can be evaded before affecting the whole outcome. The bottom line is that AI can literally shrink the costs of inspection.

AI reduces the decision-making process

The reducing of process time is like the elephant in the room when we talk about digital transformation. So it is with the AI driven inspection platforms. The intelligence of the system can take into account different factors at the same time and eliminate the unnecessary work. This improves the efficiency and at the end of the day decision are made faster. The benefit goes not only to one individual, who is directly involved in the inspection process, but to the whole inspection ecosystem.

A good business optimization tool will give you the digital infrastructure to do your job better. A great optimization platform will bring data automation and AI optimization to table. Combine it with a killer UX and you will have a disruption technology in your hands.

Do you want to try how Canalix can optimize the work with regulatory enforcement? Contact us now.

Bonus definition of AI by Salesforce:

Artificial Intelligence is the concept of having machines “think like humans” — in other words, perform tasks like reasoning, planning, learning, and understanding language.

top smart cities

Canalix is a product that is inspired by a vision for a future with smart cities and better quality of life. This vision has been capturing the human imagination for decades. There are as many different visions about it, as there are people. But we can still outline one common definition that answers to the question “What is a smart city?”:

“Smart city” is a vision that integrates technology and ideas for better, faster and more effective management of city’s assets with the purpose of improving the life of the citizens. A smart city uses data-driven automation and AI optimization to drive digital transformation. It is the key point for realizing the promise for better life.

As a business optimization platform Canalix delivers the kind of transformational efficiency improvements that the top smart cities in the world have already adopted in one way or another. If we have to draw a line that connects the top smart cities in the world, then it will all come to data. It means that if there is available data, then there is a base on which digital transformation can start its way. This is so because the transformation we talk about depends only on facts, not on politics.

Which are the top five smart cities in the world?

This article will introduce you to the top five smart cities in the world for 2019. We selected the cities based on the IESE Cities in Motion index. It is an initiative that connects global network of experts in cities, specialists in private companies and local governments from around the world. The platform’s mission is to promote the Cities in Motion index with an innovative approach to city governance. It also aims to promote new urban model for the 21st century based on factors and values that are at the heart of Canalix’s values: transformational efficiency, sustainability, public trust and connected territory.

The ranking index includes hundred cities. But the top 5 is always the most interesting. Since the HQ of Canalix is located in the city that ranks at number 5,  we are very excited to begin with it.

  1. Reykjavik

reykjavik-smart-city-inspection-optimisation

Reykjavik is a small city but with high ranking in the Cities in Motion index. There are solid reasons for this good position. What this city does extremely right is in the dimensions of environment. 99% of the electricity production and 80% of the total energy production in Reykjavik come from hydroelectric and geothermal energy. In other words it means that the buildings in this city are naturally green. When we talk about winners in the environmental dimension of the smart cities, Reykjavik is definitely one of them.

Side note: the environmental appeal is important in times of climate change. That’s why one of the promises of Canalix is the reduction of carbon footprint. Our users data shows that the product can optimize the inspection regime of public and private organisation by reducing the total travelled distance by up to 40%.  Read more about the benefits of Canalix here.

  1. Paris

paris-top-smart-city-inspection-regulatory-software-management

Paris ranks 4th in the index for 2019. The French capital claims its position mainly because of its international outreach, mobility and transportation. One of the remarkable characteristics of Paris is that its development is led by the idea for open innovation. This gives to citizens and interested parties access and control to the city’s data flows. It’s a confirmation that in a world where the access to data is the first step towards digital transformation, the winners win by approaching open policies about it.

  1. Amsterdam

amsterdam top smart city

Amsterdam is a city that combines technology, energy efficiency and rich culture. It’s no wonder that the city ranks so high in the index. It was no surprise to learn that 90% of the households in Amsterdam have bicycles. On the other hand this is directly connected with the city’s advanced system of automated services for the public use of shared bicycles. By 2025 the Dutch capital will be Europe’s first zero-emissions city.

  1. New York

new york top smart city

New York is the world’s most important economic center. It’s no surprise that the Big Apple takes the second highest position in the ranking. It can be said a lot about NYC’s human hapital, urban planning, technology, international outreach, mobility and transportation. No one will be surprised to learn that the city ranks good on all of those dimensions, given its booming economy. The only dimension in which New York lacks is the social coherence. Which is also no surprise no anyone.

  1. London

london top smart city

London tops the ranking, because the city scores remarkably good on all dimensions analyzed by the index. The British capital ranks first for human capital and international outreach. It is also recognised for the factors mobility and transportation, international outreach, economy, governance, technology and urban planning.

In London there are more start-up companies than almost any other city in the world. The city also has an open data platform (London Datastore) that is used by more than 50,000 individuals, companies, researchers and developers every month.

We started this article with the definition of smart city and what’s the common between the top smart cities in the world. It’s the data. And now you probably wonder what’s the common between Canalix and the vision for smart cities? Thanks to a data-drive automation and AI optimization Canalix delivers transformation efficiency improvements to regulatory bodies. The product’s specific focus on inspection driven enforcement turns it into a regulatory management software that can add-up to the smart city plan your organisaton is following.

If you’re looking for a digital transformation solution that is compatible with your smart city vision, contact us here.

Smart cities rank good in the index because they provide service automation. If you want to learn more about the digital transformation solution with which regulatory bodies can automate their services, read our article about industry specific inspection platforms.