Posts

myths ai inspections technology canalix

“The robots will replace humans and there will be no jobs for people”. In the distant past the unknown was a source for imagining evil powers that threaten everything that humans created. Today the new technologies serve as the new unknown and we create myths about them too. The myths have always been here to help us invent villains. But with more knowledge at our hands, we also got better at debunking them.

AI technologies are making its way in all levels of governments and enterprises today. That’s why it’s more and more important for CIOs to understand the value of AI without making wrong assumptions, based on myths. Are you ready to bust a few myths about AI with us?

Let’s start with myth #1:

AI can replace human thinking?

Artificial intelligence is called artificial for a reason. It can replace human intelligence up to a point. AI can learn how to execute tasks, but if the conditions of this task change, then AI will fail. To say that AI will replace human thinking sounds more like a Terminator movie plot and less like reality.

AI can learn things independently of human touch

AI technologies do not learn on their own. They need human control. The AI needs updates, constant integration of new knowledge, etc. That’s why when choosing an AI boosted software service, CIOs must pay close to attention to the technological state of the product they will use.

Related: Guide for finding the best inspection management software

AI makes decisions independently of humans

AI is data & rules-driven technology. Rules are defined by human experts. While the AI can independently solve simple tasks, based on pre-defined rules, sometimes there is complexity that is far beyond the capacity of AI. This is where human involvement is needed. We have a perfect example for the way AI can transfer the decision-making to a human party:

Let’s imagine that a citizen is filing an appeal for review to a government agency that is governing the field inspections. While the citizen files the data of his appeal on the front-end of the Agency’s website, on the back-end an AI is trying to categorise the complexity of the case based on the gathered data.

With a well defined set of rules, the AI would be able to set a relevant complexity score. If the case is too complex (above certain score) it will be send for review by human. If the case is simple enough for automatic processing through the AI, then it will be automatically allocated to an inspector and the inspection scheduling and execution will happen in the most optimal way.

Related: Learn more about inspection management and AI complexity score

We worked so far so good, so we don’t need AI

AI is not a magic that will instantly improve the business outcomes within an organization. Whether your company needs or does not need AI, it should be a decision based on data. In other worlds, every CIO must be able to answer why his organization does or does not need AI.

Having visibility on technologies and knowing how they can or can’t help on the strategy of the organization is important. The business needs are ever evolving and the decisions that are made today may not apply for tomorrow’s technological landscape. That’s why no matter where a government agency or an enterprise may stand in terms of adopting AI, they must have their research done.

Debunking myths is easy. Staying always alert to how technologies evolve is hard. Do you want to follow what’s new with AI and inspection software? Sign up for our newsletter.

Contact us now.
ai in inspections canalix

It’s halfway through 2020 and so many things happened so far. With the rapid changes in the work culture all around the world, Lewis Carol’s famous quote from Alice, “we must run as fast as we can, just to stay in place” rings specially true. From the insights the many enterprises and governments around the world are giving, these new changes are here to stay. Or said otherwise: the new work models are here to stay. The sooner companies and organization come up with optimized solution for their new work routines, the better outcomes they may expect in case of a second wave of covid-19 outbreak.

Related: SaaS Inspection Platforms – The Solution for Regulators and Enterprises After Covid-19

The benefits of AI in compliance management are nothing new for big enterprises. In the past few months of dynamic changes enterprises started appreciating even more the value of AI in compliance management. But for conservative organizations like government agencies, the level of adoption of technologies like AI in the inspection model is not the same. With the growth of interest towards inspection software solutions, grows the number of questions that decision makers on digital transformation in government agencies are asking.  So here are 4 frequently asked questions that we prepared for them.

1. Why use AI in inspection management and not stick to the old manual way of inspections?

The old ways are the gold ways. But not always. When unprecedented changes happen outside the organization, the old ways may turn into annoying limitations. So is the case with the manual inspections. They require a human judgement for every step of the inspection process. It is great to have the resource to designate a human to make judgement on complex cases. But in a future where the work from home model is the new normal, the manual way is no longer an optimal way for inspections. That’s why it’s great to have technologies like AI that can turn even complex processes into faster and better version of themselves.

Related: The Complexity of Inspection Management Made Simple

2. How expensive it is to use AI in inspection management?

The use of AI in inspections is supposed to lower the costs of government agencies. There are two big reasons for that. The manual inspections require the time and efforts of multiple specialists with different level of competence. While AI can take over complex processes like the allocation of cases to the right inspectors and reduce the operational time from days to hours. And this is not the best of it. Thanks to a sophisticated complexity scoring mechanism, Canalix’ inspection management system is looking for the most optimal scenarios where resources like transportation expenses can be utilized more efficiently. So the only thing that AI in the inspection model can do to your company’s expenses is to lower them.

Related: How Can AI Transform Inspections?

3. Is it really a good idea to trust a machine with the inspection process?

Thanks to the popular culture, the collective conscious is constantly associating the archetype of robots that take over control over the humans with AI. However, when we talk about AI in inspections, we don’t talk about movie robots. We talk about smart technologies, build by other humans that are designed to make the work process smarter. Since inspection management is a complex matter, sometimes the human judgement is necessary. That’s why the AI of Canalix is build to be smart enough to send cases that are above certain complexity to humans.

4. How to get started with using AI in inspections and compliance management?

If you’re looking for inspection software that offers AI optimization, contact us now. We will tell you more about our product. You can even get to test it. Learn more about the importance of testing a demo of inspection software.

ai inspections company canalix

Artificial intelligence has been used in many industries for business optimization purposes, including the field of inspection management. The need to improve productivity and efficiency is very visible in this field. This is a conservative area where changes happen slow. However, the new reality of the post pandemic world is about to change that and make some changes happen faster than before.

On June 23rd took place the Virtual AI Summit of Microsoft where the main topic was “How AI can empower your organization?”. During the event Mitra Azizirad (Corporate VP of AI and Innovation Marketing in Microsft) talked about imagining a future where AI-driven automation is an everyday part of our business lives. This main topic and the fact that the event was entirely digital strengthen the message of the virtual event: that now is the time to get in line with the future that is being reshaped in front of our eyes.

We already talked about the growth in the use of cloud-based SaaS services as a result of the pandemic. Of course, it is a very general conclusion and if we look at different technologies, we will see more layered and complex transformation happening under the brand of Cloud-based solutions. The question that we will focus on in this article is how AI as a technology can help to improve efficiency in inspections?

Related: Cloud Inspection Solutions – The New Normal For Regulators and Enterprises After Covid-10

How can AI transform the inspections in your company?

During the event Azizirad mentioned that AI is transforming organizations in three major directions: operations, productivity and customer service. If we look at this notion through the prism of our inspection management tool Canalix, we can easily say that AI is transforming regulators and enterprises in the same directions:

  • Operations -> reducing the risk of mistakes in inspections
  • Productivity -> increasing the speed of communications and processes in inspections
  • Customer service -> providing government agencies and enterprises with self-service portals, which are great for gathering data and keeping social distance rules at the same time.

Related: The Complexity of Inspection Management Made Simple

Another point that Azizirad touched is the actual benefits that some businesses have measured after transforming their manual processes via data automation. Her figures showed that up to 25% increase in employee productivity is being brought with data-automation. This is a metric that’s hard to be measured, but when we talk about covering entire end-to-end process like inspection management, a projection that can be made in the very initial phase of testing the product.

Related: 5 Benefits of Using Inspection Management Software in 2020

“The ability to integrate AI into the fabric of your business is what is going to accelerate the value you get from the technology – and where we see the leaders differentiate from those that are struggling”, Azizirad.

Do you want to learn more about transforming your company with AI inspection? Contact us.

inspection management software platform optmization canalix

One of the first association one has when hearing about inspection management is complexity. What comes to the imagination is a big complex structure with a lot of processes going on in the same time. To some it may looks scary and impossible for optimization. However, that is not entirely true. Canalix is a product that is dedicated to making inspection management simple. That’s why we wrote this article to explain how things really are working in an inspection management platform like ours.

What is inspection management?

Inspection management is series of operations that are more complex than business process management. They are more unpredictable because they involve cases, which very often have a complex structure and relationships with other cases and processes. While automating a simple business process is easy, because we have pre-defined steps, automating cases is the harder thing to do. It’s hard because if we automate case-based process (such as the inspection management), we need to automate possible scenarios involving human judgement. If it was a video game, automating business process will be level 1, while automating a case process will be the final level.

Related: Read more about the difference between case management and BPM

And so we come to the burning question:

How to automate inspections that need human judgement?

Let’s imagine that a citizen files a complaint to a state regulator via self-service web portal. After describing the issue, the citizen has to complete a quick questionnaire about the nature of his case. Depending on the answers, the case is being profiled within a category of complexity.

Related: Why Self-Service Portals in Government Agencies Matter?

Now let’s imagine that there are hundreds of other cases. Each with different complexity level and only tens of inspectors that can do an inspection. If every inspector has a unique skill set, then the matching of cases with inspectors should be done very precisely.

Precision takes time when done manually. By looking at this complex picture, one would think that it will take an eternity to finish each case. It is partly true. But not if inspection management platform like Canalix is processing this complex model of work.

Related: Five Benefits Of Using Inspection Management Software in 2020

Are cases allocated automatically after receiving data from self-service portal?

The short answer is yes. Thanks to a pre-defined set of rules, Canalix is scoring the complexity of each case. It means that once a citizen submits the data for his own case, the inspection platform starts moving the case through the inspection pipeline. This movement includes the matching of the case with relevant inspector. And this is not the best of it. By defining a priority score and using different options for constraints, the inspection scheduling and planning can be done in the most optimal way. It means not only that cases can be allocated to the right inspector without making a mistake, but also allocated in a way that is more optimized in terms of resource utilization (for example reducing the costs for transportation).

The power of artificial intelligence is making big difference by allowing us to work smarter than before. That’s why AI is one of the main technologies that stands behind our inspection management software. It is literally a technology that can replace the need of human judgement.

Related: The Benefits of AI in Inspection Software

Replacing entirely human judgement sounds scary and uncomfortable for more conservative business environments. This is where another perk of using inspection management solution like Canalix comes. When a case has a high complexity score, the inspection platform sends it for control by real human. In other words it means that the inspection software is smart enough to judge when a case needs to be processed manually by human.

Is specific technical knowledge needed to use an inspection management platform?

The short answer is no. Simplifying complexity runs on every level in Canalix. It includes the usability of the software. With simple and minimalistic user experience everyone with general technical knowledge can use Canalix.

Related: How Inspection Scheduling Is Being Optimized With Canalix?

Describing how the complex structure of inspections can be automated is not always the best way to demonstrate how inspection optimization platform works. This is why you can book a live demo with us. Contact us here.

Do you want to know more about the benefits that inspection software like Canalix can bring to your organization?

• Up to 75% of submissions can be processed automatically and up to 60% reduction in process time
• Up to 50% reduction in inspection report writing time
• Up to 40% reduction in total travelled distance
• Planning of inspectors reduced from days to seconds
• No wasted time by wrongly skilled inspectors send on-site

Read more here.

ai drive inspection software canalix

The traditional vs the modern is a conflict as old as the world. It has a very visible implication in the inspection driven enforcement activity of the public sector. In the regulatory environment this conflict is formulated like: digital transformation solutions vs old traditional inspection methods.

The regulatory bodies that use traditional methods for inspection are facing an expensive and clumsy process. On the other hand the nature of inspections is always to some degree risky for the success of the whole operation. This risk can increase the cost of inspection process. For example there could be a mistake in the allocation of cases, allowing wrongfully skilled inspectors send on site or some other mistake that could impact the cost.

We’ve already looked through variety of success stories of smart cities that embraced digital transformation. They are winners on the side of the modern and adopters of the optimization through disruptive tech solutions. These solution are doing their magic on different levels at the same time. We already talked about how data automation is an essential level of operation for the inspection software. In this article we will look through AI optimization as another feature that is a game changer for the inspection driven regulatory enforcement.

Related: Read why data is the ground base for digital transformation. An example with the top five smart cities in the world for 2019.

So, how is AI changing the game?

AI optimizes the resource utilization

Artificial Intelligence can design the most optimal ways for inspections. It can learn from the existing data and eliminate mistakes like sending wrongfully skilled inspectors on site or planning routes in nonoptimal ways. According to the user data of Canalix, the AI optimization can bring up to 40% better resource utilisation.

AI enables more efficient data flow

When the amount of data is managed intelligently, the business operations are improving. Even if there are potential issues, they can be evaded before affecting the whole outcome. The bottom line is that AI can literally shrink the costs of inspection.

AI reduces the decision-making process

The reducing of process time is like the elephant in the room when we talk about digital transformation. So it is with the AI driven inspection platforms. The intelligence of the system can take into account different factors at the same time and eliminate the unnecessary work. This improves the efficiency and at the end of the day decision are made faster. The benefit goes not only to one individual, who is directly involved in the inspection process, but to the whole inspection ecosystem.

A good business optimization tool will give you the digital infrastructure to do your job better. A great optimization platform will bring data automation and AI optimization to table. Combine it with a killer UX and you will have a disruption technology in your hands.

Do you want to try how Canalix can optimize the work with regulatory enforcement? Contact us now.

Bonus definition of AI by Salesforce:

Artificial Intelligence is the concept of having machines “think like humans” — in other words, perform tasks like reasoning, planning, learning, and understanding language.