In our previous article we wrote about the reasons why SaaS solutions are smart choice for transforming the inspection management model. The 2020 pandemic is expected to accelerate the use of SaaS platforms. This is so mostly because SaaS solutions are offering fast and easy solution for working outside the premise of the office. This […]
The COVID-19 health crisis induced tones of conversations about digital transformation. This naturally led to many researches that are trying to define the level of preparedness of both public and private sector to work from home. In one of their researches on the topic, Gartner are sharing that: By the time Generation Z fully enters […]
One of the first association one has when hearing about inspection planning is complexity. What comes to the imagination is a big complex structure with a lot of processes going on in the same time. To some it may looks scary and impossible for optimization. However, that is not entirely true. Canalix is a product […]
Inspection management is a process that includes many other activities. So when we research software solutions for inspections, we must keep track of many other functionalities aside from inspection execution itself. It’s correct to say that the talking about inspection software is actually a talk about a platform that provides in one place the following: […]
Government agencies’ case management processes involve complex procedures related to significant amounts of data. Imagine what kind of paperwork consists in handling cases in the public sector (regulators, social care services, financial authorities, etc.). Their structure is dynamic, and the end-to-end case management process is difficult to predict. This complexity is a prerequisite for mistakes when […]
Every research about business optimisation eventually goes through business process management and case management. And inevitably, there come the questions: What is case management? What is BPM? How is the one different from the other? We’ll answer all of these questions below. Let’s start with: Are BPM and Case Management the same things? Business process management and case […]
If we look at the public sector as a regular business, we’ll see two sides – service providers and customers. So when we talk about business optimisation in government agencies, we talk about service providers – the public organisations that ensure regulatory compliance, and customers – the citizens and the entities subject to regulations. As in […]
The optimization of public sector services is one of the major keys for making citizens happier. For different western countries there are different issues that are making the road to digital transformation a hard path to take. The organizations know that they need optimization. They know that there are solutions out there that can make […]
It’s no secret that there’s a whole genre of jokes about government agencies. The reason is mainly the predominant stereotype that describes government services as slow and clumsy. But if we look up to the top smart cities in the world, we’ll find examples of local governments that are successfully breaking up with this stereotype. It is […]
We often try to understand what the government does by comparing it with businesses. Just as businesses rely on CRM platforms to connect with their customers better, the same apply to the governments. But the term “customer relationship” in government agencies has a different connotation. What does CRM for government means? If we imagine that […]