Government agencies’ case management processes involve complex procedures related to significant amounts of data. Imagine what kind of paperwork consists in handling cases in the public sector (regulators, social care services, financial authorities, etc.). Their structure is dynamic, and the end-to-end case management process is difficult to predict. This complexity is a prerequisite for mistakes when […]
Every research about business optimisation eventually goes through business process management and case management. And inevitably, there come the questions: What is case management? What is BPM? How is the one different from the other? We’ll answer all of these questions below. Let’s start with: Are BPM and Case Management the same things? Business process management and case […]
If we look at the public sector as a regular business, we’ll see two sides – service providers and customers. So when we talk about business optimisation in government agencies, we talk about service providers – the public organisations that ensure regulatory compliance, and customers – the citizens and the entities subject to regulations. As in […]
The optimization of public sector services is one of the major keys for making citizens happier. For different western countries there are different issues that are making the road to digital transformation a hard path to take. The organizations know that they need optimization. They know that there are solutions out there that can make […]
It’s no secret that there’s a whole genre of jokes about government agencies. The reason is mainly the predominant stereotype that describes government services as slow and clumsy. But if we look up to the top smart cities in the world, we’ll find examples of local governments that are successfully breaking up with this stereotype. It is […]
We often try to understand what the government does by comparing it with businesses. Just as businesses rely on CRM platforms to connect with their customers better, the same apply to the governments. But the term “customer relationship” in government agencies has a different connotation. What does CRM for government means? If we imagine that […]
The traditional vs the modern is a conflict as old as the world. It has an obvious implication for the public sector’s inspection-driven enforcement activity. This conflict is formulated in the regulatory environment like digital inspection solutions vs old traditional inspection methods. The regulatory bodies that use traditional inspection methods face an expensive and clumsy process. The nature […]
Digital transformation is a big step for some businesses. With a variety of business optimisation solutions out there, it’s hard to decide from where to start and what to do. That’s why we wrote this guide for taking the first steps towards business transformation. Comparing business optimisation software solutions is always a good idea for […]
If someone asks you what digital transformation means, you will probably say that it depends. You may add that it has something to do with automating services based on existing data. Or you can quote Gartner and their definition: “the process of exploiting digital technologies and supporting capabilities to create a robust new digital business […]
Canalix is a product that is inspired by a vision for a future with smart cities and better quality of life. This vision has been capturing the human imagination for decades. There are as many different visions about it, as there are people. But we can still outline one common definition that answers to the […]