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Public Sector: How To Approach Digital Acceleration With Inspections?

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“This will change everything” was quite a popular phrase at the beginning of the COVID-19 pandemic. In the world of business this phrase was mostly connected with changes in terms of digital transformation. But digital transformation has been an ongoing trend for the last 15 years. So what’s the different in digital transformation in the post covid-19 era? The answer is simple: what’s different is the speed of adoption of digital infrastructures. The urgency for action is dictated by the uncertainty in the global situation.

The new world context is affecting the pace of cloud adoption in regulatory inspections as well. A field such as regulatory enforcement that’s focused at ensuring the safety of our communities is a serious matter and the urgency for digital acceleration is very sensible there. It means that decisions must be made on a faster pace to ensure the functioning of law enforcing government agencies in the new reality of mass lockdown with growing infection rates.

If we have to summarize the focus that government agencies must keep in the current COVID-19 recovery era, it will come down to:

  • Government agency need to make faster decisions
  • They should focus on automating inspections and leverage on AI in inspections
  • They should focus on real-time risk assessment
  • They should focus on driving agility in inspections
  • They need to stick to cloud-first approach

And all of these must be done on a much faster pace than before the COVID-19 era. So let’s get to the biggest question in this article:

How does digital acceleration in inspection management looks like?

Like every big question, there are a lot of “depends” in the answer of this one. The digital acceleration in inspections depends mostly on the digital adoption strategy of the organisation. In the public sector this means that the CIO must speed up the decision making in the roadmap of the digital adoption strategy. If there’s no digital adoption strategy in motion, then now is the time to make on.

Related: All you need to know about making a cloud adoption strategy

What are the possible ways do accelerate digital transformation in inspections?

  1. Don’t transform outdated legacy systems, move to an entirely new cloud service designed for inspection management. This can be the faster and smarter approach for transforming inspections. But a careful research is needed.Read our guide: How to find inspection management software online?
  2. If on a central level the government has successful history of cloud implementation, then the good example must be followed. Following an already known path can accelerate digital transformation in inspection. For example if a social care institution has a successful history of implementing cloud based case management solution, then the smart move for this institution will be to follow the same path when implementing an inspection management software.
  3. Reorganize spend and move funds from less valuable initiatives to more urgent ones like cloud adoption.

Related: How to approach cost-efficient cloud adoption?

What to expect from accelerated digital transformation in regulatory inspections?

Doing something on a faster pace in the public sector is definitely not normal. But the new reality must be accepted. This means that there are certain red flags that must be kept in mind when we approach accelerated digital transformation in the public sector:

  1. A balance between efficiency and resilience must be kept.
  2. Inspectors, administrators and functional leaders must be equipped with the required skills.
  3. Configurability that can adequately answer the needs to different use segments in inspections (an inspection software must offer configurability for different type of inspections – food safety inspections, construction building inspections, social care facility inspections, playground inspections, etc.
How You Can Drive Digital Business Acceleration

Related: How governments should prepare for the post-pandemic scenarios?

This all is a part of the strategic planning. Strategic planning includes the conversation for the future and the priorities that must be followed if the most likely future scenario is changed (a thing that already happened on a massive scale with COVID-19). A change of the possible scenario such as the global pandemic might require from CIO’s to change the pacing of the digital adoption strategy for inspections. Disruption is not a bad thing if we are able to predict the outcomes.

Do you need help with the strategic planning for the digital transformation of inspections in your organisation?

Contact us now.

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Government CIOs: How to approach cost-efficient cloud adoption?

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The “new normal” today has many faces. But it sure has one common face for the public and private sector – cloud adoption in the IT infrastructure.  CIOs of enterprises and government agencies are busy with the task of making digital transformation decisions, induced by the global pandemic. In this new cloud-centric normal,  cost-optimization is the driving force behind the decisions of government CIOs.

So how should be approached cost-efficient cloud adoption? Here are our three advices.

1. Set a cloud strategy

Cloud in the public sector offers variety of benefits – flexibility, agility, scalability and cost efficiency with time. However, not following a clear cloud strategy may lead to increased costs at different stages of cloud adoption across the government departments in the future. This is not something a CIO would want. So a little effort to formulate a foundation of cloud strategy for the whole organizations is needed. Luckily we have a whole article that can shed some light on this matter.

Read more: How to make a cloud strategy for government?

2. Look into the IT financials

The cloud adoption plan must involve a dedicated team of functional leads within the organization. CIOs could use a great help from the financial leads to understand the associated costs for IT operations. This kind of synergy in the implementation stage will help CIOs to deliver more value to the government agency he works for.

Read more: Gartner’s six steps for planning a cloud strategy

3. Focus on AI (Artificial Intelligence)

Technologies like AI are meant to make things smarter. When looking for different cloud services providers, CIOs must definitely keep AI technologies on their checklist. For example a cloud software can bring more agility and flexibility within the operations of the National Labour Inspectorate. But if the software has leveraged on AI technologies to analyze and identify, for example, the most optimal routes for inspection, then in the long run the AI optimized inspection software will be more cost-efficient than a regular inspection management software. Simply because the AI will cut costs in travel expenses.

Related: The Benefits Of Using AI in eGovernment Services

Are you looking for e-government cloud service that can transform organizations with cost-efficient approach? Contact us here and we will consult you for free.

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How To Compare Different Business Optimisation Solutions?

Digital transformation is a big step for some businesses. With a variety of business optimisation solutions out there, it’s hard to decide from where to start and what to do. That’s why we wrote this guide for taking the first steps towards business transformation.

Comparing business optimisation software solutions is always a good idea for a start.

  1. Make a list of the demands of your organisation.
  2. After knowing what the demands are, make an initial google search.
  3. Make sure that you are looking for specific solution that will answer to the specific needs of your enterprise.
  4. Shortlist 10 possible business optimization platforms.
  5. What’s next is to compare each one of the possible solutions.

Let’s dive a little bit deeper into comparing business optimization platforms. There are couple of factors to which you must pay close attention.

1. How easy for use is the platform

In order to realize the benefits of business optimization, the product itself must have good usability. At most basic it means that the platform must provide intuitive interface. When someone starts using the optimization platform, the navigation through its functionalities must happen by intuition. If you’re testing different platforms, then you should definitely pay close attention to how easy is the navigation for the users.

2. The price of the otpimisation platform

Some solutions like general business optimization platforms cost less than solutions that are more industry specific. This is a basic economical principal. The price is a serious factor to consider, but it must be considered in context. A general business optimization solution or broad targeted crm platform will definitely have lower price to offer. But what really matter is: can a general solution can answer to the needs of a specific industry like the inspection driven enforcement? The answer is clear and you should always keep it in mind when comparing the price between general bpm platform or specific inspection software. Having this context in mind will guide you into making the better business decision.

Read our article about the differences between specific inspection software solutions and general business optimisation solution.

3. Customer support

It’s important to have good customer support. Make sure that the inspection platform you’ll use have an adequate support policy. You would know the answer of this question in the testing phase of the product. But for the purpose of your initial research it will be good to have a list with your enterprise’s requirements for customer support.

Contact us if you need to know more about testing Canalix as a business optimization solution for inspections.

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How Digital Tansformation Can Change Regulatory Compliance?

If someone asks you what digital transformation means, you will probably say that it depends. You may add that it has something to do with automating services based on existing data. Or you can quote Gartner and their definition:

“the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model.”

Whatever the definition is, everything comes down to transforming the business into more optimized version of itself. The goal is efficiency and business optimisation in few directions: time, costs, ecological impact and reducing of stressful manual work.

Read more about the benefits for public organisations using business optimisation solutions.

Digital transformation is not evenly distributed across the industries. For example public organisations like regulatory bodies are not at the same level of digital transformation as private companies like retails banks that spend billions of dollars to digitally transform their business.

In other words some industries are more ahead of others in adopting digital transformation. This is great news for regulators! It means that they can learn from the positive impact that digital transformation has on other businesses.

1. Automation

When operated manually the compliance management takes a lot of time. Usually there is a lot of data involved – documents, spreadsheets, pdf files, etc. Some of the data is sensitive and needs to be categorized as such. The access to the data is not equal for everyone in the organization and someone needs to control the access and the way it is accessed. The bottom line is that regulatory compliance involves complicated processes. The manual handling of these processes takes a lot of time.

Now imagine a regulatory compliance software that intelligently operates with all this data and automates the operations that were done manually. With the time that such software can spare for organisations, they can shift their focus into adding more value into the delivery of inspection driven enforcement.

2. Smart work

Regulatory compliance operates with data. The use of smart compliance management platform can easily turn data into trends. With the time earned by automation, regulatory bodies can spend more time into interpreting this data and drive it into valuable actions. Because with more time for interpreting trends, you will have more time for analysis. And analysis is the ultimate ground for smart business decisions.

3. Easy alignment with new regulations

Compliance is based on rules. For better or worse the rules change or get updated. Keeping track of new rules and updates takes time. The use of regulatory compliance software makes the actualization of the needed changes an easy process for regulators.

4. Real and measurable value from using regulatory compliance software

The real value of using regulatory compliance software can always be translated in numbers. The regulatory bodies for example have 50% operational cost that is attributed to inspections. This cost can be reduced and the result can be measured with real numbers. This is why digital transformation is crucial for the inspection driven enforcement activity of the public organisations. It induces optimization on several levels in the organisation.

All of these dimensions of positive impact come to one bottom line: the use of business optimization software is crucial for the evolution of inspection-driven enforcement. If you want to know more about adopting digital transformation by regulatory bodies, contact us now.


Bonus definition of digital transformation by Salesforce:

Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements. This reimagining of business in the digital age is digital transformation.

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