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10 John St. WC1N 2EB,
London, United Kingdom
Main Office: +442038079644
Tunguháls 19 110
Reykjavik, Iceland
Stories about what is shaping us, our customers, and our industry.
10 John St. WC1N 2EB,
London, United Kingdom
Main Office: +442038079644
Tunguháls 19 110
Reykjavik, Iceland
Regulatory Case Management Software – SaaS or not?
Case ManagementGovernment agencies’ case management processes involve complex procedures related to significant amounts of data. Imagine what kind of paperwork consists in handling cases in the public sector (regulators, social care services, financial authorities, etc.). Their structure is dynamic, and the end-to-end case management process is difficult to predict. This complexity is a prerequisite for mistakes when […]
What’s the difference? Case Management vs BPM
BPM, Case ManagementEvery research about business optimisation eventually goes through business process management and case management. And inevitably, there come the questions: What is case management? What is BPM? How is the one different from the other? We’ll answer all of these questions below. Let’s start with: Are BPM and Case Management the same things? Business process management and case […]
Is there an optimal solution for regulatory case management?
Case ManagementIf we look at the public sector as a regular business, we’ll see two sides – service providers and customers. So when we talk about business optimisation in government agencies, we talk about service providers – the public organisations that ensure regulatory compliance, and customers – the citizens and the entities subject to regulations. As in […]
Three Transformations That Canalix Brings To the Public Sector
ResourcesThe optimization of public sector services is one of the major keys for making citizens happier. For different western countries there are different issues that are making the road to digital transformation a hard path to take. The organizations know that they need optimization. They know that there are solutions out there that can make […]
Transforming Regulators With Government Case Management Software
Case ManagementIt’s no secret that there’s a whole genre of jokes about government agencies. The reason is mainly the predominant stereotype that describes government services as slow and clumsy. But if we look up to the top smart cities in the world, we’ll find examples of local governments that are successfully breaking up with this stereotype. It is […]
Why Government Agencies Need CRM?
ResourcesWe often try to understand what the government does by comparing it with businesses. Just as businesses rely on CRM platforms to connect with their customers better, the same apply to the governments. But the term “customer relationship” in government agencies has a different connotation. What does CRM for government means? If we imagine that […]