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Key Features to Look for in a Grant Administration System 

Managing grants can be a complex and time-consuming process, fraught with administrative inefficiencies and compliance risks. A modern grant administration system is no longer a luxury but a necessity for organisations looking to streamline their processes and maximise impact. This article explores the key features to look for and  provides examples of how GoPro Grant Management is delivering these. 

The UK Grant Funding Landscape: A Snapshot

Before we dive into the features, it’s worth noting the scale of grant funding in the UK.  In the UK alone, government grants accounted for £156–172 billion in spending in recent years, with thousands of schemes across departments. In 2023–24, general grants alone reached £34.2 billion, representing 22% of total government grant spending. At this scale, efficiency, compliance, and impact measurement are not just nice-to-haves — they are mission-critical. 

What are the Key Features that Solve Common Challenges in Grant Administration?

Feature Solves the Challenge of: GoPro Grant Management Solution 
Configurable Workflows Inconsistent application and approval processes. The system allows for the dedicated support of the grant lifecycle to align with specific organisational needs. 
Real-time Reporting & Dashboards Inefficient tracking and reporting. Provides real-time access to a grant scheme’s budget and statistics for evaluation, and a reporting schema for ad hoc or regular reports using tools like Power BI. 
Application Portal Poor applicant visibility of progress and redundant communication. Features a dedicated portal where applicants can find grants, apply, and track the status of their applications. Grant givers can undertake market testing of planned grants. 
Audit Trails & Security Documenting compliance and accountability. Includes a comprehensive audit and logging mechanism that records all user and system activities in an immutable log. User roles and system privileges ensure ensures compliance. 
Centralized Data & Communication Manual, inefficient methods (spreadsheets, emails). Manages grant schemes and communication on scheme-related decisions in a single platform. 

 

How the key features of GoPro’s Grant Management System Solve The Public Sector’s Problems?

GoPro’s Grant Management system is specifically designed to address the needs of modern grant-giving organisations. Its core features are tailored to enhance efficiency, transparency, and accountability throughout the grant lifecycle. 

Feature What it does Problem it solves Why it matters 
Custom workflows Configures application → review → award pipelines Inconsistent processes across teams Creates repeatable, auditable processes and reduces delays 
Online application portal & form designer Public-facing forms with conditional logic Paper or spreadsheet submissions Improves applicant experience and reduces admin time 
Assessment & peer review tools Scorecards, blind review, reviewer assignment Biased or inconsistent assessments Standardises decisions and speeds review cycles 
Award management & payment tracking Schedules and tracks payments vs. budget Overpayments, late disbursements Supports fiscal control 
Monitoring & evaluation dashboards Tracks KPIs, progress, and outcomes Poor impact reporting Enables evidence-based decision-making 
Reporting & audit trails Generates standard/ad-hoc reports, logs all actions Audit compliance Demonstrates accountability and speeds audits 
Role-based security & SSO Granular permissions, secure access Data access risks Protects sensitive information and prevents unauthorised actions. 
Integrations & APIs Connects with finance, identity, AI, and BI tools Data silos Keeps data consistent and automates processes 

 

Why these features matter for the UK public sector

  • Scale: UK grant schemes can have thousands of applicants and millions in disbursements. Automation and integration prevent administrative overload. 
  • Accountability: With public funds, every decision must be backed by evidence. Audit trails and structured data make compliance straightforward. 
  • Impact measurement: Real-time reporting enables quick adjustments to funding strategies based on actual outcomes. 
Final thoughts

Choosing the right grant administration system is about more than ticking boxes on a features list — it’s about finding a solution that fits your processes and scales with your programmes. GoPro’s Grant Management System offers configurable grant application workflows, powerful reporting dashboards, and comprehensive audit trails designed specifically for the needs of high-volume, high-stakes grant management. 

Ready to see how it works?
Book a demo and explore how GoPro can help you run efficient, compliant, and impactful grant programmes. 

 

 

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Grant Management System: The Ultimate 2026 Guide for Public Sector Buyers

Introduction

With billions in grants distributed annually by governments worldwide, public sector bodies are under immense pressure to deliver funding more transparently, efficiently, and impactfully. In an era of strained and inflation-hit public and private budgets, the amplified need for grant-based funding places grant givers, including the public sector, philanthropic organisations, and international aid bodies, under even greater pressure to deliver these vital resources with unparalleled effectiveness.

In this 2026 guide, we’ll explore how modern Grant Management Systems (GMS) can revolutionise the entire grant lifecycle –backed by official government standards and public sector best practices.

Beyond the sheer volume, the complexity of grant schemes, the need for robust accountability, and the drive for measurable outcomes make digital transformation in this area a critical priority.

Why Grant Management Needs to Evolve in 2026

Government grants account for a significant portion of public spending. However, issues of transparency, efficiency, and demonstrable impact remain persistent challenges. Oversight bodies consistently highlight weaknesses in grant administration, including poor data collection, fragmented systems, and insufficient monitoring of outcomes, which ultimately limit effectiveness and value for money.

Many functional standards for grants, published by central government bodies, mandate that all grant-making activities must be:

  • Fair: Ensuring equal opportunities and objective decision-making.
  • Transparent: Providing clear visibility of processes, decisions, and outcomes to stakeholders and the public.
  • Risk-aware: Proactively identifying and mitigating potential risks, including fraud and error.
  • Outcome-focused: Prioritizing the achievement of measurable policy objectives and societal benefits, not just financial compliance.

Modern Grant Management Systems are purpose-built to help public sector organisations achieve these mandatory objectives, ensuring compliance while driving better results.

For example (UK Context):

The National Audit Office (NAO) consistently highlights weaknesses in grant oversight in its reports, including poor data collection, fragmented systems, and insufficient monitoring of outcomes. Recent NAO reports have underscored the importance of robust financial management and the need for departments to address maintenance backlogs and ensure proper use of public funds, principles directly applicable to grant management.

The GovS 017 – Grant Functional Standard, published by the Cabinet Office, is a cornerstone of good grant management in the UK. It mandates these principles for government departments and arm’s length bodies (ALBs).

What Is a Grant Management Software?

A Grant Management Software is a secure, digital platform that supports the end-to-end lifecycle of grants, moving away from fragmented spreadsheets, emails, and manual processes. It typically encompasses:

  • Design & Development – Design with confidence, building well-planned, outcome-focused, and fraud-resilient schemes. The GMS provides tools for collaborative design, custom forms, budgeting rules, and risk management, supporting hierarchical programs and multiple variations.
  • Market Engagement – Reach the right applicants on time with an intuitive, step-by-step guided application portal. This simplifies the process for applicants, ensures data quality through real-time validation, and reduces administrative queries.
  • Application Assessment – Stay in control of decisions, risks, and responsibilities. The GMS streamlines reviews with collaborative tools, automated scoring, conflict-of-interest management, and immutable audit logs. Rules-based eligibility checks and automated risk flagging help mitigate fraud.
  • Awarding -Move from recommendation to signed agreement with total confidence. The system supports flexible payment strategies, securely handles disbursements, and provides comprehensive audit trails for all financial transactions.
  • Monitoring & Evaluation – Demonstrate value for money by tracking project performance against KPIs, monitoring budget utilization, and collecting evidence of outcomes in real-time. Integrate with tools like Power BI for insightful reporting and leverage AI for faster analysis.
  • Final Reconciliation – Facilitate thorough and efficient grant closure. The GMS generates comprehensive reconciliation reports and simplifies the preparation of final stakeholder reports, providing vital data for accountability and future planning.

Explore GoPro’s GMS solution for a detailed list of features.

Benefits of a Grant Management System for Public Sector Organisations

 

Benefit How 
Less Admin & Greater Efficiency Automate workflows for eligibility checks, reviews, communications, and reporting. This significantly reduces time spent on manual tasks, freeing up valuable public servant resources for strategic oversight and policy development. 
Improved Accessibility & User Experience A guided, accessible online application process ensures a wider range of citizens and organisations can apply correctly. Real-time updates and notifications enhance transparency for applicants, reducing queries and improving satisfaction. 
Transparency by Design Automated audit logs, role-based access controls, and immutable records ensure every decision and transaction is recorded. This inherent transparency facilitates compliance with Public Contracts Regulations 2015 (where applicable) and general public accountability requirements. 
Real-time Reporting & Data-Driven Decisions Integrate with business intelligence tools like Power BI to generate dynamic dashboards and reports for KPIs, fund usage, risk profiles, and performance data. This provides timely insights for adaptive management and proactive intervention. 
Better Outcomes & Value for Money Shift focus from just financial compliance to monitoring long-term impact and benefits realisation. A GMS allows for consistent tracking against policy objectives, helping to demonstrate the “value for money” for taxpayers. 
Enhanced Compliance & Risk Management Automated checks and comprehensive record-keeping reduce the risk of fraud, error, and non-compliance with legal and policy frameworks. This includes checks against duplicate applications or non-eligible entities. 

 

For whom is this important?

  • Central Government Departments & Arm’s Length Bodies (ALBs): To ensure policy compliance, demonstrate value for money on large-scale national programmes (e.g., levelling up funds, research grants), and meet stringent reporting requirements to Parliament and the Cabinet Office.
  • Local Authorities: To streamline the delivery of diverse local grants for education, health initiatives, housing support, community projects, and more. This helps manage the increasing number of devolved funding streams and ensures equitable distribution within communities.
  • Research Bodies & Universities: To manage complex funding cycles from various government bodies (e.g., UKRI), streamline peer reviews, track research outputs, and maintain impeccable audit trails for academic grants
  • NGOs & Nonprofits working with Government Funding: A Grant Management System would also facilitate smoother engagement for the third sector, enabling them to easily apply for government-funded schemes and meet reporting obligations.

Compliance & Governance: Meeting UK Standards

A future-ready Grant Management Software is not just a tool; it’s an enabler of good governance. It must be built with an understanding of the specific regulatory landscape of public service. Key standards it supports include:

  • Functional Grant Standards: The GMS inherently promotes the principles of fairness, transparency, risk-awareness, and outcome-focus through its structured workflows, audit trails, and reporting capabilities. It aids organizations in meeting the mandatory “shall” statements within such standards.
  • Public Finance Management Guidance: This comprehensive guidance dictates how public funds are handled. A GMS helps enforce principles of regularity, propriety, and value for money through robust financial controls, audit logs, and clear delegation of authority within the system.
  • Digital Service Standards: The GMS supports these standards by promoting user-centered design for applicants, ensuring accessibility, building secure services that protect privacy, and enabling performance data publication.
  • Accountability Reports: By providing comprehensive data and audit trails, a GMS helps organizations proactively address common issues raised in accountability reports from oversight bodies, demonstrating robust oversight and control over grant expenditure.
  • Procurement Regulations: While primarily for procurement, the transparency requirements and need for clear audit trails for decisions within a GMS align with the spirit of these regulations, especially for grants that might have elements crossing over into public service contracts.
  • Data Protection Regulations: A GMS must handle sensitive personal and organizational data securely and compliantly, ensuring data minimization, secure storage, and proper consent mechanisms.
  • Cybersecurity Standards: The underlying infrastructure and security protocols of a GMS should adhere to national and international cybersecurity standards, ensuring data integrity and protection against cyber threats. Public sector bodies often mandate suppliers to hold specific cybersecurity certifications.

Tools like GoPro Grant Management include role-based access control, segregated audit logs, and secure payment modules, ensuring full alignment with UK digital public service expectations.

Grant Management Trends in 2026

Trend Description 
AI-driven risk scoring Identify fraud, duplication, and non-compliance early. 
Self-service dashboards Let applicants and funders track progress independently. 
Cross-agency collaboration Streamline interdepartmental funding via shared portals. 
Secure architecture Compliant with UK Cyber Essentials and ISO standards. 
Conversation AI applications AI-powered support and guidance to applicants and administrators will significantly boost efficiency and accessibility. 
Examples of how GoPro’s Grant Management System can help with current and future challenges

GoPro’s grant management platform helps public sector organisations:

  • Cut admin time by up to 60%, enabling rapid response to policy changes and urgent funding needs.
  • Launch new schemes in weeks, not months.
  • Track fund usage and project impact via live dashboards, offering the real-time insights required for proactive management and accountability.
  • Offer real-time applicant guidance and progress notifications, enhancing the citizen experience and reducing administrative burden.
  • Ensure full auditability of decisions and disbursements, providing a complete, unalterable record for compliance, internal audits, and external scrutiny.
  • Built with public sector requirements in mind, adhering to relevant security and data protection standards.
Conclusion

With rising public expectations for accountability and mounting regulatory pressure to demonstrate value for money, a digital-first grant management strategy is no longer optional for public sector bodies. It’s essential for modern, efficient, and impactful governance. Solutions like GoPro’s GMS offer a proven way to deliver efficient, fair, and outcome-driven funding aligned with the highest government standards, moving beyond outdated manual processes to embrace the future of public service delivery.

By adopting a robust Grant Management Software, public sector organisations can unlock new levels of efficiency, transparency, and, most importantly, deliver greater positive impact for the communities they serve.

Book a demo today to see how GoPro’s Grant Management System can future-proof your funding programs:

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Simplifying Grant Management: Solving Complexity and Inefficiency

Public sector organisations that are tasked with distributing grants often face challenges due to outdated processes, fragmented systems, and compliance issues. Managing applications, approvals, and reporting often becomes a time-consuming burden, leading to delays, errors, and inefficiencies.

At Canalix, we understand these challenges. Our Grant Management Solution is designed to streamline the entire lifecycle of grant administration—from application submission to final reporting. By eliminating manual paperwork and centralising all data in a secure, cloud-based platform, we enable public sector organisations to allocate funds efficiently while ensuring compliance and accountability.

The Problem: Complexity and Inefficiency

Traditional grant management in the public sector often involves a mix of spreadsheets, emails, and disconnected systems, which makes tracking applications, evaluating submissions, and monitoring funds difficult. According to a report by the National Audit Office, nearly 50% of government grant schemes are affected by delays in processing applications, which not only frustrates applicants but also prevents the timely allocation of resources to the areas that need them most.

The Solution: A Smarter Approach to Grant Management

Canalix offers a configurable, end-to-end Grant Management Solution tailored to the needs of public sector organisations. Our platform simplifies every step of the process:

  • Seamless Application Intake – The UK’s Government Digital Service (GDS) reports that digitisation of application processes can reduce administrative time by up to 40%. That’s why Canalix Grant Management enables grant applicants to easily submit proposals through an intuitive online portal, reducing paperwork and administrative overhead for both applicants and authorities.
  • Automated Evaluation & Scoring –With the ability to process applications more efficiently, organisations can speed up decision-making by up to 60%.  Our grant management system’s features include built-in workflows and AI-driven assessment tools to help grant reviewers make data-driven decisions quickly and fairly.
  • Compliance & Audit Readiness –  In the UK, the Cabinet Office has identified compliance as one of the top risks facing public sector organisations. Therefore this functionality is crucial and the Canalix grant management system ensures that all grants are managed according to regulatory requirements, with audit trails and real-time reporting capabilities.
  • End-to-End Transparency – A study by the Institute for Government found that transparency in public sector grant management increases public trust by 22%. That’s why in the processes of application tracking and fund disbursement with Canalix, all stakeholders in the grant lifecycle stages have access to up-to-date information. That’s the way our solution is fostering trust and accountability.

Balancing efficiency with compliance

Public sector organisations often face the challenge of balancing efficiency with compliance, a delicate task that becomes even more complicated with outdated processes. The traditional way of managing grants through spreadsheets and disconnected systems can create a maze that is difficult to navigate, leading to delays and errors.

While the path to efficiency is never straightforward, the sucess stories of our customers highlight the value of streamlining complex systems. With the right tools, public sector agencies can focus less on administrative hurdles and more on delivering the positive impact that grants are meant to achieve.

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Simplifying Grant Applications: How Canalix Empowers Applicants and Administrators

Managing grant applications shouldn’t be a labyrinth of confusing forms, technical hurdles, and administrative inefficiencies. With Canalix, we’ve designed a system that bridges the gap between user-friendly accessibility for applicants and powerful automation for administrators. Whether you’re an applicant or an administrator, Canalix – our grant management solution simplifies the process every step of the way.

Streamlining the Applicant Experience

Applying for grants can feel daunting, especially for those unfamiliar with complex digital platforms. Canalix transforms this experience into one that’s intuitive and approachable:

  • An Easy-to-Use Interface: Recognising that not all applicants have IT expertise, Canalix ensures a seamless experience with clear navigation and interface. Every click is designed to guide users effortlessly through the process.
  • Document Upload Made Simple: From financial accounts and bank statements to images and project quotes, applicants can easily upload all required evidence directly within the application portal. Our drag-and-drop functionality ensures there’s no need to wrestle with confusing systems.
  • Seamless Integration with Existing Websites: Organisations can embed a direct link to the Canalix grant portal on their websites or in communications, ensuring applicants have easy access to the system without searching for it elsewhere.

Efficiency and Automation for Administrators

Behind every successful grant scheme is a team working hard to manage applications, approvals, and compliance. Canalix removes much of the manual workload, allowing administrators to focus on impactful decision-making:

  • Automated Administrative Tasks: Save time with automated processes that handle repetitive tasks such as sending personalised email notifications, reminding applicants of deadlines, and issuing status updates for applications. These efficiencies free your team to focus on what matters most.
  • Streamlined Application Approval: With predefined settings, administrators can quickly approve or decline applications, reducing bottlenecks and ensuring funds are distributed efficiently. No more waiting for manual checks to move applications forward.
  • Customisable Grant Management Tools: Whether managing a single grant or multiple schemes simultaneously, Canalix empowers administrators with customisable features that adapt to their needs. Adding or removing grants, tailoring application forms, and adjusting workflows can all be done without requiring additional costs or external support.

Key Strengths of Canalix Grant Management

Our Grant Management System stands out with several unique features that redefine efficiency and usability:

  • Modular Design for Quick Deployment: Our modular system provides best practice-based grant management capabilities out of the box. This approach enables organizations to establish a Minimum Viable Product (MVP) quickly, minimising time to value while allowing users to focus on strategic and operational goals.
  • Extensive Configurability: Customers can independently maintain and add grant schemes, including forms, document templates, processes, and guidance. This ensures the system evolves with your needs without requiring IT or supplier involvement.
  • User-Centric Design: Built with best practices and extensive experience, our interface ensures a smooth and user-friendly experience for applicants and administrators alike.
  • Robust Core Platform: At the heart of the system is a scalable, highly functional case and document management platform. It includes advanced features like classification and workflow management to handle even the most complex requirements.
  • Comprehensive Reporting: With real-time reporting and data dashboards, organizations can easily track the status of grant schemes, generate insights, and create custom reports to meet internal and external needs.

Compliance with Government Standards

Canalix aligns fully with the Government Functional Standard GovS 015: Grants, supporting cradle-to-grave management of general grants, grant-in-aid, and formula grants. This ensures compliance with government guidelines and simplifies adherence to national standards for organizations.

Discover how Canalix can transform the way you manage grants. Request a demo to see it in action.

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Learn More About The Onboarding Model of Canalix

Effective grant management requires a balanced approach—one that empowers organisations to maintain control while benefiting from expert tools and streamlined processes. That’s where Canalix Grant Management excels in – enabling customers to focus on their mission while we handle the technical complexities. In this blog post we’ll explore how responsibilities are shared between Canalix and our customers, creating a seamless, efficient onboarding model. 

Providing the Grant Management Solution

At Canalix, we take on the heavy lifting of grant management, from system setup to ongoing support. Our solution is designed to streamline administrative burdens while fostering collaboration with our customers. This approach ensures that organisations can confidently transition into system ownership, maintaining control over their unique grant processes. 

 Where Canalix Steps In 

Canalix simplifies grant administration by providing advanced tools and expert support in key areas: 

  • Setup and Customisation 

Canalix offers an out-of-the-box solution that is fully customisable. Customers can use templates for grant application forms, question fields, and workflows to quickly adapt the system to their needs without technical expertise. 

  • Automation and Integration 

Repetitive tasks like email notifications and application status updates are automated, saving time and reducing errors. The system also integrates seamlessly with financial systems for disbursement and reporting. 

  • Compliance 

Canalix adheres to stringent standards such as GDPR, ISO27001, and Cyber Essentials, ensuring robust data security and compliance with UK Government requirements.  

Where the Customer Takes Over

Our collaborative model ensures a gradual, guided transition of responsibilities to the customer: 

  • Hands-On Learning 

During the initial grant scheme, Canalix works closely with the customer to configure budgets, templates, and workflows. This hands-on approach equips teams with the skills they need to manage the system independently. 

  • Gradual Independence 

As customers implement subsequent grant schemes, they take on increasing responsibility for system management. By the second or third scheme, most customers are fully equipped to manage their processes without direct support. 

  • Grant Scheme Creation and Management 

The system allows customers to set up, modify, and manage grant schemes directly. They can add or remove grants and tailor application forms to meet specific requirements. 

  • Review and Decision-Making 

While Canalix flags potential issues such as fraud or ineligibility, final approval decisions rest with the customer. This ensures that organizations retain full control over grant allocations. 

Supporting Customer Success

  • Training and Support 

Our “Train the Trainer” resources empower customers to maximize the system’s potential. Ongoing support is always available for troubleshooting or queries. 

  • Stakeholder Communication 

Although Canalix automates emails and notifications, customers personalize templates and manage direct interactions with grant applicants, ensuring consistent and tailored communication. 

Proven Results

Our user onboarding model has a high success rate. Research shows that customers experience faster onboarding, reduced administrative costs, and enhanced efficiency in grant processing. For example, automating workflows can cut processing time by up to 40%, enabling quicker fund allocation and improved outcomes. 

Conclusion: A Balanced Approach to Grant Management

The Canalix user onboarding model ensures that organisations can focus on impactful grant programs while we handle the technical complexities. By combining advanced automation with a collaborative approach, customers retain control over decision-making while benefiting from an efficient, secure, and user-friendly grant management solution. 

Ready to transform your grant management process? Contact us today to learn more. 

 

 

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Build vs Buy: The Benefits of an Off-the-Shelf System for the Public Sector

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What’s the trend in case management adoption among public sector organisations?

Public sector case management systems are designed to help organisations manage and organise their processes. The trend in this field is toward more configurable systems, as they are more flexible and easier to adapt to changing business needs. More specifically, with high-configuration case systems like Canalix Case Management and Canalix Grant Management, organisations can adjust settings and options to fit their requirements without needing custom development. This approach often results in faster deployment and more efficient use of resources. 

Both customisation and configurability have benefits and drawbacks, and the best option depends on the organisation’s specific requirements and resources. It is always better to consult the vendor or a professional before deciding.

How the public sector is purchasing case management systems?

Many government agencies are purchasing case management system off-the-shelf – which means it’s from a trusted vendor – a system that can be customised or configured to meet the agency’s needs.

Such an example is Canalix. Canalix is a case management system designed to respond to the needs of regulators with a focus on inspection processes. Among the reasons our public sector clients choose an off-the-shelf case management software (like Canalix Case Management) is that it delivers the desired functions at a lower cost, has more effective administration of processes, and guarantees that the agency’s technology is always up to date. There are even more benefits to be listed, but these highlight the vendor-based case management adoption approach toward which the public sector is currently transitioning.

What other benefits stay behind the vendor-based case management system adoption?

Government agencies are no strangers to the business needs of the private sector. They all want a comprehensive, end-to-end case management solution that can be many things, including:

  • It can be customised to do anything.
  • It can provide the government agency with smooth workflow processes.
  • It’s easy to use.
  • It can integrate seamlessly with any other system in existence.
  • Can be updated to meet the constantly changing needs of the government agency
  • It’s easy to purchase, easy to adopt, migrate and operate. 

The reality is that there are many case management solutions for the public sector that promise all of these benefits. However, there are hidden traps in purchasing a case management system for governments. The core reason is that selling a CMS involves using many industry-specific terms that may mislead someone exploring the off-the-shelf CMS waters for the first time. 

What are the hidden traps in purchasing an off-the-shelf case management software?

For instance, an off-the-shelf case management system can be customised/configured to a certain degree. Some off-the-shelf systems may have a high degree of configurability, allowing the agency to tailor the system to their specific needs. While other systems may have limited customisation options, making it more difficult for the client to adapt the system to their specific requirements. But how can we tell the difference when all public sector case management services promise high customisation/configuration?

What should a government agency client know about purchasing a case management system from the vendor?

Many vendors promise high configuration possibilities, but what if their product has limitations that would present a problem in the future when the system needs additional functionalities? The promise of an “everything is possible” type of case management service should be a red flag for public sector organisations, because it may be a trap that puts the client into a loop of constantly developing and testing new functionalities that go beyond the core functions and modules of the product. This will eventually make the product more expensive and the government agency a “hostage” to the vendor’s development processes. Even if the vendor presents a solution that doesn’t require long development and testing, it may still cause trouble when in the future, it can’t be integrated with another system or scaled. 

These and many other problems can occur for a public sector organisation, if a single vendor’s core case management offering has system limitations hidden under the disguise of “flexibility through complete customisation.”

High configuration vs complete customisation

How can you recognise a high-configuration case management system that can respond to the business needs of your regulatory agency? For example, you’re a procurement officer in a regulatory agency. Naturally, the core suite of functions you’ll need would include the following: inspection scheduling and calendar management, inspection forms and checklists, data collection and analysis, workflow management, document management, etc. You would need a case management system that supports these core functionalities. Still, you can also be able to update it with additional modules for specialised tasks that are unique for the type of enforcement required by the agency. Both the core suite and modules can be modified to perform additional functions, with no need of development work over the major elements. This is what high configuration is. 

Related: How to write an RFP for an innovative case management system?

Strong vs weak case management systems

No CMS is perfect from the shelf; configuration will always be necessary. But with a strong, intelligently designed core case management system with relevant case-management practices, configuration is just a matter of minor rework over the existing CMS elements.

Unique but weak “customised” case-management systems can “trap” customers into a costly cycle of development, testing and retesting of software features that may be unexpectedly costly in the future. While a strong CMS with intelligently designed core functions and high-configuration possibilities may deliver its configuration promise with a minor rework of the existing elements to make them fit the regulator’s needs.

The difference between customisation and configuration of case management systems

A case management system that can be completely customised will take longer, cost more, and there’s no guarantee the resulting vehicle will even run. When a vendor promises “complete customisation”, you should ask some more questions to make sure whether the customisation is a trap or a real opportunity. If not, you should shift your focus toward a case management system designed to meet your government agency’s needs and can be configured to meet the rest of the wished-for functions. Don’t fall for “complete customisation” promises when the base product’s functions are insufficient for your agency’s needs.

Canalix offers a configurable, low-code case management system that follows the best practices for regulators and is flexible to match the different inspection processes. Our vision is for a connected regulatory ecosystem that can streamline your processes thanks to the most advanced technology. We realise this vision through a strong base product with built-in configurability that will provide your regulatory agency with technology that remains relevant not just now but also in the future. Our flexible purchasing options meet the needs of small regulatory agencies and regulators with a nationwide remit that needs to do more with our product.

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