Workflow automation solution for government agencies

Automating workflows for government agencies can bring numerous benefits, such as increased efficiency, accuracy, consistency, and transparency. It can streamline processes, reduce manual labor, eliminate errors, and enhance data management. By automating workflows with Canalix, government agencies can focus on their core functions, achieve better outcomes, and ultimately serve their citizens more effectively.

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Streamline Your Processes with Workflow Automation

Save time and costs

Canalix Workflow Automation is a powerful tool that automates time-consuming tasks such as processing non-eligible documents and planning inspections. With 75% of submissions processed automatically, it reduces process time by 60% and planning time from days to minutes. Canalix saves businesses and government agencies costs by eliminating wasted time and reducing travel, resulting in a more sustainable, efficient, and cost-effective approach to workflow management.

Better services

With advanced AI and automation, Canalix streamlines processes, frees up resources, and reduces response times, resulting in increased citizen satisfaction, trust, and transparency. Contact us today to learn how Canalix can transform your agency and provide better citizen service.

Improved Worfklow

By automating tasks such as approvals and notifications, government agencies ensure that processes are consistently followed and that everyone is on the same page. Our government automation solutions also provide greater visibility into workflows, allowing agencies to identify bottlenecks and inefficiencies and make necessary improvements.

How a regulatory agency in the UK adopted Canalix automated workflows within their case management system?

A UK government agency responsible for conducting inspections was facing a daunting challenge. With 2,000 inspections to conduct each cycle, and 300 inspectors involved in the process, the workload was overwhelming. The agency was struggling with manual processing of documents and inefficient planning of inspectors, resulting in wasted time and resources. The agency turned to Canalix, a leading provider of workflow automation solutions, to streamline their processes and improve efficiency.

The problem

Before implementing Canalix, the government agency was facing several challenges. The manual processing of non-eligible documents was time-consuming and prone to errors. As a result, valuable time was wasted processing documents that did not meet eligibility criteria. Inspectors were often sent to sites that were not ready for inspection, leading to wasted time and resources. Planning inspectors for each inspection required days of work, and there was no guarantee that the right inspectors would be sent to each site.

Solution

Canalix provided a comprehensive workflow automation solution that addressed the agency’s challenges. Using advanced AI and machine learning algorithms, Canalix was able to automate the processing of non-eligible documents, eliminating wasted time and resources. Additionally, Canalix was able to automate the planning of inspectors, reducing the planning process from days to minutes. With Canalix, the right inspectors were automatically selected for each site, ensuring that no time was wasted by wrongly skilled inspectors on-site.

Results

The implementation of Canalix Workflow Automation resulted in significant improvements for the government agency.

75% of submissions were processed automatically, reducing the workload for inspectors and freeing up valuable time for other tasks.
The overall process time was reduced by 60%, resulting in significant time savings for the agency.
Planning of inspectors was reduced from days to minutes, freeing up valuable resources for other tasks.
As a result, 23,000 less travelled miles were recorded per cycle, reducing the agency’s carbon footprint by 35,510 kg CO2 per year.
Finally, the government agency saved 618,000 GBP in direct costs per year, resulting in a significant cost savings for the organization.

Workflow automation as a government SaaS integration – how it works?

Workflow automation, as a SaaS integration, has the ability to automate repetitive and time-consuming tasks within government agencies. This can lead to improved efficiency, cost reduction, and the delivery of better services to constituents. Here’s how we approach such projects.

Identification of Processes

Our first step in workflow automation as a SaaS solution is to identify the processes and tasks that can be automated. This usually includes anything from data entry and document processing to approvals and notifications.

Workflow design

Once the processes and tasks have been identified, the next step is to design workflows that automate those tasks. Our workflow automation software allows users from government agencies to define the steps in a process, set rules and conditions, and assign tasks to specific users or groups.

SaaS Integration

Our workflow automation solution can be integrated as a SaaS applications within the case management system of your government agency. We achieve that by using APIs or connectors provided by the customer, or by building custom integrations using programming languages.

Security and Compliance

Security and compliance are critical aspects for government integration. That’s why we design automation workflows with security and compliance in mind, with measures such as access controls, data encryption, and audit trails implemented to ensure that sensitive information is protected.

Testing and Refining

Once the automation workflows have been developed and integrated with the SaaS applications, we test them to ensure that they are functioning as intended. Often we do refinements based on user feedback or changes in the operating environment.